The office manager will handle daily operations including answering phones, scheduling technicians, managing the estimate pipeline, and processing invoices. They will also maintain system data, coordinate permits, and oversee virtual support staff to ensure efficient business workflows.
You will manage daily office operations, including dispatching technicians, handling customer calls, and maintaining accurate records in ServiceTitan. Additionally, you will oversee invoicing, collections, and permit coordination to ensure the business runs efficiently.
The remote office manager will handle all administrative tasks including call booking, scheduling, dispatching, and accounts receivable for a plumbing and septic company. They will also manage permit filings, onboarding paperwork, and maintain process documentation to ensure efficient business operations.
The Office Manager will serve as the administrative backbone by handling inbound calls, scheduling, invoicing, and payroll for a plumbing and heating company. They are responsible for maintaining operational infrastructure, managing customer leads, and documenting recurring tasks through SOPs.
The role involves managing daily office operations, including answering customer communications, dispatching field technicians, and handling job tracking and invoicing. You will also be responsible for daily reporting to the owner and maintaining organized process documentation.
The Office Manager will handle customer communications, technician scheduling, and dispatching to ensure efficient daily operations. Additionally, they will manage job tracking, invoicing, payroll, and administrative compliance tasks to support the business owner.
The Roofing Operations Coordinator acts as a quality gatekeeper, reviewing signed sales contracts for accuracy and completeness before releasing them to the production queue. They also manage administrative tasks including customer financing, permit applications, change order reconciliation, and manufacturer warranty registration.
Manage incoming calls and schedule appointments using field service platforms like HouseCall Pro or ServiceTitan. Handle customer inquiries, perform plumbing-related diagnostics, and coordinate technician dispatching to ensure timely arrivals.
Manage daily technician schedules and routing using field service platforms to ensure timely job completion. Triage incoming service calls and communicate accurate ETAs to customers while monitoring technician status in real time.
Manage day-to-day office operations including call center performance, scheduling, and dispatch for home service businesses. Track project timelines, monitor job costing, and prepare operational reports for the owner.
Manage the L1 support queue and resolve L2 technical bugs within a proprietary Microsoft stack. Transition into feature development and deeper technical work as codebase familiarity increases.
