Manage incoming calls and schedule appointments using field service platforms like HouseCall Pro or ServiceTitan. Handle customer inquiries, perform plumbing-related diagnostics, and coordinate technician dispatching to ensure timely arrivals.
Offshore Launch
5 Remote Job Openings at Offshore Launch
Manage daily technician schedules and routing using field service platforms to ensure timely job completion. Triage incoming service calls and communicate accurate ETAs to customers while monitoring technician status in real time.
Manage day-to-day office operations including call center performance, scheduling, and dispatch for home service businesses. Track project timelines, monitor job costing, and prepare operational reports for the owner.
Support Engineer (L1/L2) — Developer Track | SaaS Startup
Offshore Launch
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Full Time
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2 months ago
Offshore Launch
Manage the L1 support queue and resolve L2 technical bugs within a proprietary Microsoft stack. Transition into feature development and deeper technical work as codebase familiarity increases.
The Executive Assistant will manage the owner's calendar, inbox, and CRM, ensuring no commitments are missed. They will also handle hiring logistics and maintain employee records to keep the business running smoothly.
