You will lead the end-to-end transition of enterprise clients into managed services, including planning, governance, and go-live readiness. Following the transition, you will maintain the account as the primary delivery contact, managing service reviews and performance against SLAs.
Drive new business development and revenue growth across the US market by targeting enterprise customers and strategic partners. Manage the full sales cycle from prospecting and lead generation to contract negotiation and closing complex managed services engagements.
The Junior Service Delivery Manager provides operational and administrative support, including status reporting, SLA tracking, and resource coordination. They are also responsible for logging service requests, monitoring incident progress, and maintaining asset management records.
