The Controller will own the accounting function, including financial close, reporting, and building internal financial processes. They will partner with the Head of Finance to manage budgets, forecasts, and strategic financial decisions while supporting product strategy and capital raises.
You will own the product roadmap and day-to-day execution for Hermes Agent, collaborating with engineering and research to define features and improve agent reliability. You will also manage the user journey, analyze usage data, and translate community feedback into actionable product improvements.
You will deploy and adapt Hermes Agent Enterprise within complex customer environments by integrating internal systems and APIs. You will also partner with customers to scope requirements, resolve production issues, and build reusable deployment patterns.
Design, build, and maintain the cloud platform and infrastructure that powers managed AI services and user-facing applications. Collaborate with cross-functional teams to implement observability, reliability improvements, and scalable deployment workflows.
You will build and maintain customer-facing product experiences across desktop, web, and mobile platforms for Hermes Agent and Nous Portal. This involves collaborating with product and design teams to develop full-stack features while integrating AI model capabilities.
You will own the end-to-end product analytics infrastructure, including instrumentation, data pipelines, and dashboards to track user behavior. You will collaborate with cross-functional teams to translate behavioral insights into actionable product improvements and strategy.
You will design and implement evaluation infrastructure for AI agents, including benchmark creation and LLM-as-judge systems. Additionally, you will conduct failure analysis and manage recurring evaluation workflows to support research teams.
The Support Engineer will own the end-to-end resolution of user support requests while collaborating with engineering teams to implement fixes and improvements. They will also build automation tools, establish support metrics, and shape the operational processes for a growing support organization.
You will own the roadmap and packaging for Hermes Enterprise, managing both managed and customer-controlled deployments. You will define enterprise foundations, including security, administration, and telemetry, while collaborating with engineering and business teams to drive product adoption.
You will own end-to-end security for infrastructure, products, and enterprise deployments, including hardening multi-cloud environments and securing AI agent platforms. Additionally, you will manage compliance controls, lead incident response, and support enterprise security reviews.
You will own the end-to-end mobile experience for the Hermes Agent, including native iOS and Android apps and the supporting backend infrastructure. You will collaborate with product and design teams to ship high-quality features while managing release pipelines and automated testing.
You will build and maintain product surfaces for Hermes Agent and Nous Portal across web, desktop, and mobile platforms. Additionally, you will develop backend services, cloud infrastructure, and research tooling to support the team's high-leverage objectives.
