You will design, build, and operate infrastructure across cloud and hybrid environments while managing a team of 6-8 engineers. Additionally, you will own architectural decisions, lead incident response, and foster developer experience through internal tooling and automation.
The Product Marketing Lead will define and execute global go-to-market strategies, including positioning, pricing, and packaging across the product portfolio. They will collaborate cross-functionally to drive product adoption, expansion, and revenue growth while maintaining a consistent global strategy.
The Enterprise Support Team Lead manages and coaches a team of Support Specialists to ensure high-quality service for enterprise veterinary clients. This role involves overseeing SLAs, managing hypercare for new clinics, and acting as the primary escalation point for complex customer issues.
The specialist will serve as the primary point of contact for users, providing empathetic support and troubleshooting technical issues via Intercom. They will also create help center content and act as a customer advocate to improve the overall user experience.
