The Product Marketing Lead will define and execute global go-to-market strategies, including positioning, pricing, and packaging across the product portfolio. They will collaborate cross-functionally to drive product adoption, expansion, and revenue growth while maintaining a consistent global strategy.
The Enterprise Support Team Lead manages and coaches a team of Support Specialists to ensure high-quality service for enterprise veterinary clients. This role involves overseeing SLAs, managing hypercare for new clinics, and acting as the primary escalation point for complex customer issues.
The specialist will serve as the primary point of contact for users, providing empathetic support and troubleshooting technical issues via Intercom. They will also create help center content and act as a customer advocate to improve the overall user experience.
The Customer Success Specialist will guide customers through the migration and onboarding process to the company's web-based platform. They will also deliver training sessions, manage customer relationships, and act as a liaison between clients and internal teams.
Plan and execute local marketing initiatives for the Norwegian market, including webinars, events, and localized campaigns. Collaborate with Sales, Support, and Product teams to ensure effective positioning and customer engagement for Norwegian brands.
Lead and grow a distributed engineering team while managing the roadmap and prioritization for API and integration services. Maintain hands-on involvement in software design and code reviews while ensuring security and compliance obligations are met.
