The Installation Associate is responsible for managing the installation, reinstallation, and deinstallation of equipment while ensuring high levels of customer satisfaction. They must maintain accurate records of interactions, resolve customer complaints, and adhere to standard operational workflows.
The Master Field Technician is responsible for troubleshooting, repairing, and testing chronic ATM equipment to ensure high-quality performance. They also provide technical coaching and mentorship to local teams while maintaining accurate records and adhering to safety and service standards.
The Master Field Technician is responsible for troubleshooting, repairing, and testing chronic ATM equipment to ensure high-quality performance. They also provide technical mentorship to local teams and manage parts inventory to maintain service level agreements.
The Customer Engineer is responsible for the installation, maintenance, and repair of financial and ATM equipment within an assigned territory. They must ensure customer satisfaction by resolving technical issues, managing parts inventory, and maintaining accurate service reporting.
The Customer Engineer is responsible for the installation, maintenance, and repair of financial and ATM equipment within an assigned territory. They must ensure customer satisfaction by resolving incidents, performing preventative maintenance, and managing parts inventory effectively.
The role serves as the single point of contact for TIS deployment projects, coordinating between TPA vendors and internal teams to ensure timely installation. Responsibilities include tracking deployment progress, identifying quality vendors, and preparing site estimates and billing.
Manage medium-sized customer accounts to ensure governance, solution adoption, and fulfillment of contractual commitments. Develop strong client relationships through training, feedback collection, and acting as the primary point of escalation.
Support the Global Banking sales organization by analyzing monthly financial results and consolidating software subscription revenue forecasts. Develop business metrics and dashboards to provide trending information and recommendations for business decisions.
Liaise with outsource manufacturing teams to develop production plans and ensure they align with customer demand and global operations. Drive supply planning process improvements and coordinate with cross-functional teams to minimize inventory and expedite freight.
The apprentice will be trained to execute standardized technical service and customer service routines, including basic diagnostics, simple repairs, module changes, and resolving paper jams. They must also report encountered problems and actions taken in a timely and detailed manner.
The Account Executive is responsible for profitability, growth, and account penetration within the assigned territory. This role involves identifying opportunities, maintaining customer relationships, and executing sales campaigns to drive growth.
