Provide global help desk support by troubleshooting hardware, software, and network issues for end-users. Manage service requests through a tracking system while maintaining documentation and providing technical training to users.
The Customer Engineer is responsible for the installation, maintenance, and repair of financial and retail equipment within an assigned territory. They must ensure high levels of customer satisfaction by resolving incidents and performing preventative maintenance on hardware components.
The Customer Engineer is responsible for installing, maintaining, and repairing customer equipment, hardware, and software components. They must also perform diagnostics and troubleshooting to resolve issues while maintaining strong customer relationships and meeting service level agreements.
Collaborate with architects to define and implement secure, scalable cloud infrastructure while ensuring high availability and performance. Manage platform maturity, governance, and automation to align cloud adoption with organizational policies.
The Senior Specialist will oversee and coordinate multiple projects within a program, managing the lifecycle from concept through deployment. They are responsible for defining project goals, managing budgets, mitigating risks, and ensuring governance compliance across global teams.
The Technical Consultant is responsible for installing, configuring, and troubleshooting financial software solutions for ATMs and cash recyclers. They also lead quality assurance efforts, provide technical project leadership, and support production environments to ensure client satisfaction.
The role involves analyzing, installing, configuring, and troubleshooting complex financial software solutions for ATMs and cash recyclers. It also requires providing technical leadership, architectural guidance, and acting as the primary escalation point for high-impact production issues.
The role involves translating customer IT requirements into technical solutions and managing the deployment of financial industry systems. You will act as a technical lead, providing presales support and ensuring projects meet time, cost, and quality objectives.
The specialist will monitor ATM fleet performance using analytical tools to identify and address problematic units before they become chronic. They will coordinate with technical and field teams to ensure efficient repairs and proactive parts management.
The Customer Engineer is responsible for installing, maintaining, and repairing hardware, software, and network components for financial and retail customers. They must perform diagnostics and troubleshooting to resolve issues while ensuring compliance with service level agreements and safety procedures.
The Installation Analyst is responsible for scheduling and supervising the activities of deployment rigging teams to ensure efficient ATM installations. They act as a single point of contact for project requirements, manage internal quotes, and ensure compliance with deployment procedures.
The role serves as the single point of contact for TIS deployment projects, coordinating between TPA vendors and internal teams to ensure timely installation. Responsibilities include tracking deployment progress, identifying quality vendors, and preparing site estimates and billing.
Manage medium-sized customer accounts to ensure governance, solution adoption, and fulfillment of contractual commitments. Develop strong client relationships through training, feedback collection, and acting as the primary point of escalation.
Liaise with outsource manufacturing teams to develop production plans and ensure they align with customer demand and global operations. Drive supply planning process improvements and coordinate with cross-functional teams to minimize inventory and expedite freight.
The Account Executive is responsible for profitability, growth, and account penetration within the assigned territory. This role involves identifying opportunities, maintaining customer relationships, and executing sales campaigns to drive growth.
