The Director of CS Channel Strategy will lead the development and execution of digital strategies to enhance customer engagement and operational efficiency. They are responsible for managing digital innovation projects, mentoring teams, and leveraging technology to drive business growth and client satisfaction.
Consult and enroll qualified clients into debt relief programs while documenting interactions in Salesforce. Provide empathetic support to clients and de-escalate stressful situations while meeting performance criteria.
The Customer Journey Manager will own lifecycle strategy and performance for post-enrollment journeys, focusing on retention, winback, and cross-sell. They will also optimize cross-channel campaigns and improve operational workflows using AI and modern marketing tools.
Design and maintain sales performance dashboards while analyzing data to identify trends and performance gaps. Partner with sales leadership to shape strategy and drive performance improvement initiatives through actionable data insights.
Define and lead the enterprise-wide digital and AI analytics strategy to optimize customer journeys and business performance. Mentor a team of analysts while partnering with cross-functional departments to translate data insights into actionable business strategies.
The People Experience Specialist manages end-to-end onboarding, maintains HRIS records, and provides support for employee relations and performance management cycles. They also handle administrative tasks such as unemployment claims, I-9 verification, and coordinating team member engagement activities.
The attorney will provide prepaid legal services, manage a diversified caseload, and handle civil litigation defense and debt resolution matters. Responsibilities include drafting legal documents, negotiating settlements, and maintaining regular communication with clients.
The Platform Manager will own the architecture, governance, and enablement of strategic marketing and data platforms. They will partner with cross-functional teams to build standards, integrations, and guardrails that ensure reliable and consistent platform usage.
Design, prototype, and deploy enterprise-grade Generative AI solutions, including AI-powered chatbots and RAG pipelines. Collaborate with cross-functional teams to implement AI agents for digital and voice channels to optimize client experiences and internal operations.
Lead strategic analytical projects to identify business opportunities and provide data-driven recommendations to C-suite executives. Develop self-serve dashboards and eventually transition into a people leadership role managing a team of analytics professionals.
Own the architecture, governance, and enablement of strategic marketing and analytics platforms to ensure reliability and consistency. Partner with cross-functional teams to drive platform adoption, manage vendor relationships, and establish technical standards.
Lead the design, development, and optimization of scalable customer engagement experiences using Braze and other marketing automation tools. Manage platform operations, define technical standards, and oversee the migration of journeys from Salesforce Marketing Cloud to Braze.
Lead the development and deployment of Generative AI solutions to improve operational efficiency and client experience. Manage a team of Applied AI Engineers to design and integrate AI agents, knowledge assistants, and analytics tools.
Design, prototype, and deploy enterprise-grade Generative AI solutions, including AI-powered chatbots and RAG pipelines. Collaborate with cross-functional teams to optimize internal operations and enhance client experiences through intelligent automation.
