Loopio Inc.

Manage enterprise accounts to drive retention, growth, and advocacy through strategic relationship building and data-driven engagement. Collaborate with product and support teams to champion customer insights and streamline success activities.

The Senior Software Engineer in Test will lead and define test strategy for complex product areas and cross-system integrations, while architecting, developing, and maintaining scalable automated test suites for UI and API layers using Playwright. This role also involves owning API test automation at scale, executing performance testing, and mentoring junior QA engineers.

The role involves building and productionizing core ML components, focusing on LLM and NLP models for search, summarization, and generative tasks by developing optimized pipelines and prompt strategies. Responsibilities also include designing scalable ML services and inference pipelines in Python, ensuring robust engineering discipline through testing and observability.

This senior engineering leader will own the Site Reliability Engineering (SRE), Infrastructure, and MLOps teams, architecting the reliability, scalability, and cost efficiency of the platform systems. Responsibilities include leading teams to design, build, and operate production infrastructure while ensuring resilience and supporting advanced AI integrations.