Lead the end-to-end technical onboarding and integration of new customers and logistics partners from commitment through the first 30 days of production. Manage technical discovery, solution scoping, API configuration, and postal requirement coordination to ensure successful, white-glove implementations.
You will partner with Strategic Account Managers to manage account health, drive product adoption, and deliver executive-level business reviews for enterprise clients. Additionally, you will orchestrate client success by coordinating cross-functional teams to mitigate churn and identify expansion opportunities.
You will contribute to the development of billing and payments solutions while building resilient, observable services on AWS. Additionally, you will collaborate with cross-functional teams to translate business requirements into technical solutions and mentor other engineers.
You will own the engineering side of security, including cloud infrastructure, detection and response, application security, and incident response. You will partner with the GRC team to raise the security floor while building automation and tooling for a high-velocity engineering organization.
The SMB Account Executive is responsible for owning the full sales cycle and driving pipeline growth within the SMB and Mid-Market segments. They will act as a trusted advisor, delivering tailored product demonstrations and collaborating cross-functionally to align product roadmaps with customer needs.
Manage a high-volume book of SMB/MM customers, focusing on leading the renewals process and maximizing customer growth. Collaborate cross-functionally to drive product adoption, mitigate churn, and identify expansion opportunities.
The Enterprise Account Executive is responsible for owning the full sales cycle and driving pipeline growth within the Mid-Market and Enterprise segments. This includes managing a book of business, engaging executive stakeholders, and collaborating with cross-functional teams to deliver tailored direct mail solutions.
Serve as the technical counterpart to Account Management to lead customer onboarding and implementation of direct mail solutions. Consult with customers to document technical requirements and translate them into successful deployment plans.
