The Escrow Manager leads escrow operations by managing staff, overseeing vendors, and ensuring compliance with regulatory requirements. They drive process improvements, monitor key performance indicators, and facilitate training to ensure efficient and profitable service delivery.
The Account Executive is responsible for managing and maintaining relationships with clients, investors, and insurers while ensuring high levels of satisfaction. They serve as the primary point of contact for inquiries, conduct business reviews, and oversee training and implementation for client staff.
The paralegal will conduct legal research, manage mortgage servicing licenses, and assist attorneys with discovery and litigation documentation. They will also maintain recordkeeping strategies and communicate with outside counsel regarding case progress and settlements.
The Claims Specialist is responsible for preparing mortgage insurance claims, reconciling advances, and validating supporting documentation for agency or investor-acquired properties. They must also maintain accurate production records, track filed claim payments, and assist with updating internal workstations.
The Escrow Team Lead oversees escrow functions for mortgage loans, including monitoring vendor activities, ensuring SLA compliance, and managing special projects. They are also responsible for training staff, maintaining escrow data, and providing regular status updates to management.
The Escrow Supervisor is responsible for coaching and developing staff while managing administrative HR functions and departmental workflows. They must also ensure compliance with SLAs, resolve complex loan issues, and perform quality checks on escrow-related research and documentation.
The Cash Document Specialist is responsible for receiving, sorting, and scanning incoming mail and checks into the company's image repository. They also perform data entry, research customer inquiries, and ensure all servicing and accounting transactions comply with internal guidelines.
The Default Risk Specialist monitors and resolves litigated matters and title curative issues for delinquent loans while managing case strategy. They are responsible for reporting status updates to management, identifying process gaps, and ensuring adherence to investor guidelines.
Manage high-volume inbound and outbound mortgage servicing transfer projects while acting as the primary point of contact for clients and third parties. Facilitate project meetings, track risks and issues, coordinate data mapping and testing, and ensure project timelines are met.
The Transaction Management Supervisor oversees and develops a team responsible for the project management of inbound and outbound mortgage servicing transfers. They ensure operational standards and metrics are met while managing transfer pipelines and collaborating with internal and external stakeholders.
The Account Executive manages and maintains relationships with clients, investors, and insurers while serving as the primary point of contact for inquiries. They are responsible for conducting business reviews, resolving escalated issues, and ensuring compliance with industry standards and agency guidelines.
The Senior Operational Risk Analyst will assist in setting risk management goals, evaluating process improvements, and mitigating operational risks across business units. They are responsible for performing control assurance, conducting risk assessments, and managing incident investigations to ensure effective risk oversight.
The Claims Specialist II is responsible for preparing mortgage insurance claims for various agencies and reconciling advances. They also conduct quality control audits, manage documentation, and track payment status for filed claims.
The Imaging Supervisor manages the imaging team's daily operations, ensuring compliance with service-level agreements and established metrics. They are also responsible for training staff, managing third-party vendors, and maintaining departmental policies and procedures.
The role focuses on analyzing, reporting, and forecasting expenses for operating and support functions, specifically regarding headcount and vendor spend. It involves producing monthly performance reports for senior leadership and monitoring capital expenditures and ROI.
Lead the Client Relations department by managing staff, overseeing client accounts, and ensuring all deliverables meet client satisfaction. Act as the primary point of contact for escalated issues and maintain departmental policies and procedures.
Perform comprehensive pre-submission quality assurance reviews of FHA, VA, USDA, and supplemental claims to ensure accuracy and regulatory compliance. Analyze error trends and collaborate with internal teams to improve workflows and claim submission quality.
Design, implement, and support enterprise-level telephony solutions using Genesys Cloud CX and AI-driven contact center technologies. Provide high-level technical expertise and leadership for Tier 1/2/3 support teams while optimizing AI routing and IVR performance.
Conduct independent reviews of borrower complaint responses to ensure accuracy, regulatory compliance, and adherence to company standards. Validate research and supporting documentation to mitigate operational risks before responses are issued.
Prepare and validate mortgage insurance claims for investor-acquired properties while performing reconciliation of advances. Conduct quality control audits and research post-claim activities to ensure accuracy and compliance.
The specialist will analyze loss data and past claims to identify financial risks and recoverability. They are responsible for recommending strategic solutions to senior management to reduce costs and improve financial performance.
The specialist prepares claim filings for acquired or sold properties and conducts monthly process and vendor audits. They also resolve team escalations, assist with employee training, and maintain department job aids and procedures.
The role involves creating and monitoring servicing advance populations and conducting quantitative analysis to optimize income and recover receivables. It also requires implementing accounting procedures, managing internal controls, and developing data analytics to identify causal links across large data sets.
Leads reporting, analytics, and operational execution within the Loss Mitigation function to drive performance improvement. Partners with business and technology teams to design reporting solutions and monitor trends across default servicing activities.
The specialist performs quality control audits and monitors the pipeline to ensure foreclosure files are addressed. They handle professional correspondence between homeowners, investors, and attorneys while assisting with new hire training.
Manage and service mortgage insurance premiums and documentation in accordance with investor guidelines. Perform regular audits, reconciliations, and processing of PMI terminations and reinstatements to ensure portfolio accuracy.
Manage the payment and disbursement of mortgage insurance premiums and ensure the timely removal of PMI on qualifying loans. Validate mortgage insurance data during servicing transfers and process related documentation and mail.
Develop and maintain scalable business intelligence solutions, including reports, dashboards, and data cubes using SQL and Microsoft SQL Server. Collaborate with internal and external clients to create automated production environments and ensure quality control best practices.
The Desktop Support Supervisor will lead and guide a team of technicians, overseeing daily operations including task assignment and performance monitoring to ensure high-quality service delivery. This role also involves hands-on support for complex technical issues, developing best practices, and maintaining equipment inventory.
The specialist will resolve foreclosure issues and mitigate losses by working with governmental agencies, clients, and investors, while ensuring compliance with agency and investor guidelines. Responsibilities also include managing attorney communication, maintaining portfolio actions, and accurately calculating nationwide foreclosure sale bidding instructions.
This role involves ordering and managing property preservation activities, including securing properties and ordering bids, while ensuring vendor actions comply with agency or investor guidelines. The specialist will also handle escalations, coordinate damage property claims with the Hazard Claims department, and manage the eviction process for select properties.
