The Transaction Project Manager III leads complex servicing transfer initiatives, including acquisitions and new client implementations, while serving as a primary liaison between clients and internal stakeholders. They are responsible for developing project strategies, managing cross-functional teams, and ensuring operational and regulatory compliance throughout the project lifecycle.
The Pre-Foreclosure Specialist II is responsible for managing the foreclosure referral process, including document accuracy, attorney assignment, and compliance with servicing guidelines. They also collaborate with internal departments and external partners to ensure timely loan processing and resolution.
The specialist will manage property preservation orders, monitor vacant or damaged properties, and coordinate with vendors to ensure compliance with agency guidelines. They will also assist in the eviction process, handle hazard claims, and provide support and training to junior team members.
The Account Executive manages and maintains relationships with clients, investors, and insurers to ensure high levels of satisfaction and service. They serve as the primary point of contact for inquiries, conduct business reviews, and oversee training and implementation for new staff.
The Collections Team Lead will handle delinquency calls, perform skip tracing, and manage client relations to prevent financial losses. They are also responsible for monitoring team performance, responding to escalated issues, and ensuring compliance with government and investor guidelines.
The Customer Experience Specialist will handle inbound and outbound calls to assist homeowners with mortgage-related inquiries and resolve complex issues. They are responsible for documenting all communications accurately and meeting established performance metrics in a fast-paced environment.
The Foreclosure Supervisor oversees the implementation of foreclosure department activities to ensure compliance with policies, investor guidelines, and federal/state laws. They are responsible for supervising staff, managing vendor relationships, and preparing management reports to monitor pipeline performance and risk.
The administrator supports loan boarding and de-boarding processes while researching and resolving inquiries from internal and external parties. They are also responsible for managing MSP tasks, performing quality assurance on documentation, and maintaining accurate client loan files.
Manage complex loan remediation cases from initiation to resolution while ensuring compliance with regulatory and internal guidelines. Act as a strategic liaison between business leaders and stakeholders to ensure transparency and alignment throughout the process.
The Property Preservation Specialist III manages property preservation orders, bids, and vendor actions to ensure compliance with agency and investor guidelines. They also coordinate eviction processes, monitor damaged properties, and assist with training junior staff members.
The Foreclosure Specialist II manages foreclosure portfolios by coordinating with attorneys, governmental agencies, and investors to ensure compliance and mitigate loss. They are responsible for providing status updates, calculating bidding instructions, and maintaining accurate documentation in accordance with federal and state regulations.
The Account Executive manages and maintains relationships with clients, investors, and insurers to ensure high levels of satisfaction. They serve as the primary point of contact for inquiries, provide monthly business reviews, and oversee training and implementation for new staff.
The Document Management Specialist II is responsible for maintaining the flow of Ginnie Mae original documents and clearing exception items for loan certifications. They also handle the scanning, indexing, and distribution of servicing files while coordinating with internal and external resources.
The Bankruptcy Specialist II manages bankruptcy milestones, monitors dockets, and ensures compliance with investor guidelines and internal procedures. They collaborate with vendors, attorneys, and internal teams to facilitate the bankruptcy process and reconcile accounts.
The Escrow Analysis Processor is responsible for reviewing loan data to validate tax and hazard insurance items while ensuring the accuracy of escrow analysis reports. They also manage task queues, communicate with clients regarding escrow inquiries, and ensure compliance with mortgage servicing regulations.
The Account Executive II oversees client relationships, serves as the primary point of contact for inquiries, and ensures client satisfaction through regular business reviews and issue resolution. They are also responsible for training new staff and staying informed on industry news and regulatory changes.
The specialist monitors third-party insurance vendors to ensure timely payments and adequate coverage for escrowed and non-escrowed properties. They also process force-placed insurance, handle customer inquiries, and manage insurance refunds in accordance with investor guidelines.
The Loss Mitigation Manager leads and oversees a functional area within mortgage servicing, ensuring operational efficiency, regulatory compliance, and high-quality borrower outcomes. They are responsible for managing complex pipelines, coaching team members, and driving strategic process improvements.
Manage foreclosure portfolios by ensuring compliance with investor and agency guidelines while coordinating with attorney firms. Provide issue resolution, status reporting, and mentorship to junior staff members.
The analyst will complete mortgage accounting activity reports and reconcile records against agency, investor, and client guidelines. They are also responsible for researching and resolving discrepancies, managing custodial account balances, and assisting with process improvements.
The Claims Supervisor directs the Claims Department to ensure compliance with investor guidelines and state/federal regulations while managing staff performance. They also monitor audit findings, resolve escalations, and facilitate training to maintain operational efficiency.
The Foreclosure Team Lead manages foreclosure processes, ensuring compliance with investor and agency guidelines while mitigating risk. They also provide mentorship to staff, monitor team performance, and prepare management reports.
The Escrow Manager leads escrow operations by managing staff, overseeing vendors, and ensuring compliance with regulatory requirements. They drive process improvements, monitor key performance indicators, and facilitate training to ensure efficient and profitable service delivery.
The Account Executive is responsible for managing and maintaining relationships with clients, investors, and insurers while ensuring high levels of satisfaction. They serve as the primary point of contact for inquiries, conduct business reviews, and oversee training and implementation for client staff.
The paralegal will conduct legal research, manage mortgage servicing licenses, and assist attorneys with discovery and litigation documentation. They will also maintain recordkeeping strategies and communicate with outside counsel regarding case progress and settlements.
The Claims Specialist is responsible for preparing mortgage insurance claims, reconciling advances, and validating supporting documentation for agency or investor-acquired properties. They must also maintain accurate production records, track filed claim payments, and assist with updating internal workstations.
The Escrow Team Lead oversees escrow functions for mortgage loans, including monitoring vendor activities, ensuring SLA compliance, and managing special projects. They are also responsible for training staff, maintaining escrow data, and providing regular status updates to management.
The Escrow Supervisor is responsible for coaching and developing staff while managing administrative HR functions and departmental workflows. They must also ensure compliance with SLAs, resolve complex loan issues, and perform quality checks on escrow-related research and documentation.
The Default Risk Specialist monitors and resolves litigated matters and title curative issues for delinquent loans while managing case strategy. They are responsible for reporting status updates to management, identifying process gaps, and ensuring adherence to investor guidelines.
The Transaction Management Supervisor oversees and develops a team responsible for the project management of inbound and outbound mortgage servicing transfers. They ensure operational standards and metrics are met while managing transfer pipelines and collaborating with internal and external stakeholders.
The Claims Specialist II is responsible for preparing mortgage insurance claims for various agencies and reconciling advances. They also conduct quality control audits, manage documentation, and track payment status for filed claims.
Design, implement, and support enterprise-level telephony solutions using Genesys Cloud CX and AI-driven contact center technologies. Provide high-level technical expertise and leadership for Tier 1/2/3 support teams while optimizing AI routing and IVR performance.
Conduct independent reviews of borrower complaint responses to ensure accuracy, regulatory compliance, and adherence to company standards. Validate research and supporting documentation to mitigate operational risks before responses are issued.
Develop and maintain scalable business intelligence solutions, including reports, dashboards, and data cubes using SQL and Microsoft SQL Server. Collaborate with internal and external clients to create automated production environments and ensure quality control best practices.
