The Senior Counsel will manage litigation related to GSE loans by coordinating with outside counsel and advising senior executives on litigation strategies. Additionally, the role involves overseeing consumer finance litigation, managing legal billing, and ensuring compliance with federal and state mortgage regulations.
The MRU Specialist II manages the daily complaint pipeline and performs detailed loan analysis to ensure accuracy and regulatory compliance. They also research and resolve inquiries from borrowers and regulatory bodies while providing reports to management on ticket processing.
The Customer Service Supervisor manages daily call center operations and oversees the performance and development of Customer Experience Specialists. They are responsible for analyzing quality reports, handling escalated complaints, and ensuring compliance with mortgage servicing guidelines.
Prepare and reconcile mortgage insurance claims for agency- or investor-acquired properties, validate supporting documents, and assist with quality control audits. Track claim payments, maintain production records, update internal systems, and research post-claim issues and inquiries.
The Claims Specialist III is responsible for preparing mortgage insurance claims, reconciling advances, and validating supporting documentation for acquired properties. They also conduct internal quality control audits, track claim payments, and perform research to resolve agency inquiries.
The specialist will administer compensation programs, conduct market pricing, and perform job evaluations to ensure equitable pay practices. Additionally, they will develop workforce analytics, dashboards, and reports to support data-driven business decisions and HR strategy.
The Foreclosure Specialist II manages foreclosure issues for various investors to mitigate loss while ensuring compliance with federal and agency guidelines. They are responsible for executing financial foreclosure documents, calculating bidding instructions, and providing status updates to management.
The Foreclosure Specialist II manages foreclosure processes by working with investors to mitigate loss and ensure compliance with federal and agency guidelines. They are responsible for executing financial documents, calculating bidding instructions, and providing status updates to management.
The SPOC Manager leads daily operations for the department, ensuring compliant and efficient delivery of loss mitigation and borrower assistance services. They provide strategic leadership to supervisors, manage performance metrics, and drive process improvements to meet business objectives.
The Single Point of Contact manages a pipeline of mortgage loans, handling inbound and outbound calls to negotiate payment arrangements and explain loss mitigation options. They act as a primary liaison for homeowners, resolving inquiries and ensuring compliance with investor and regulatory guidelines.
Supervise and develop staff while overseeing vendor operations to ensure compliance with property inspection, hazard claim, and eviction guidelines. Manage technological updates, prepare management reports, and coordinate with vendors to resolve default-related issues.
The Special Products Administrator I supports the review, evaluation, and processing of specialized loan-related requests according to investor and client guidelines. They are responsible for maintaining departmental quality standards and completing tasks within established timeframes.
The Internal Mortgage Claims Analyst is responsible for reconciling and auditing mortgage claims filed with FHA, VA, and USDA to protect investor assets. They also identify recoverable losses, report findings to management, and ensure compliance with all state and federal regulations.
The Transaction Project Manager III leads complex servicing transfer initiatives, including acquisitions and new client implementations, while serving as a primary liaison between clients and internal stakeholders. They are responsible for developing project strategies, managing cross-functional teams, and ensuring operational and regulatory compliance throughout the project lifecycle.
The Pre-Foreclosure Specialist II is responsible for managing the foreclosure referral process, including document accuracy, attorney assignment, and compliance with servicing guidelines. They also collaborate with internal departments and external partners to ensure timely loan processing and resolution.
The specialist will manage property preservation orders, monitor vacant or damaged properties, and coordinate with vendors to ensure compliance with agency guidelines. They will also assist in the eviction process, handle hazard claims, and provide support and training to junior team members.
The Account Executive manages and maintains relationships with clients, investors, and insurers to ensure high levels of satisfaction and service. They serve as the primary point of contact for inquiries, conduct business reviews, and oversee training and implementation for new staff.
The Customer Experience Specialist will handle inbound and outbound calls to assist homeowners with mortgage-related inquiries and resolve complex issues. They are responsible for documenting all communications accurately and meeting established performance metrics in a fast-paced environment.
Manage complex loan remediation cases from initiation to resolution while ensuring compliance with regulatory and internal guidelines. Act as a strategic liaison between business leaders and stakeholders to ensure transparency and alignment throughout the process.
The Foreclosure Specialist II manages foreclosure portfolios by coordinating with attorneys, governmental agencies, and investors to ensure compliance and mitigate loss. They are responsible for providing status updates, calculating bidding instructions, and maintaining accurate documentation in accordance with federal and state regulations.
The Bankruptcy Specialist II manages bankruptcy milestones, monitors dockets, and ensures compliance with investor guidelines and internal procedures. They collaborate with vendors, attorneys, and internal teams to facilitate the bankruptcy process and reconcile accounts.
The Document Management Specialist II is responsible for maintaining the flow of Ginnie Mae original documents and clearing exception items for loan certifications. They also handle the scanning, indexing, and distribution of servicing files while coordinating with internal and external resources.
The Escrow Analysis Processor is responsible for reviewing loan data to validate tax and hazard insurance items while ensuring the accuracy of escrow analysis reports. They also manage task queues, communicate with clients regarding escrow inquiries, and ensure compliance with mortgage servicing regulations.
The Account Executive II oversees client relationships, serves as the primary point of contact for inquiries, and ensures client satisfaction through regular business reviews and issue resolution. They are also responsible for training new staff and staying informed on industry news and regulatory changes.
The analyst will complete mortgage accounting activity reports and reconcile records against agency, investor, and client guidelines. They are also responsible for researching and resolving discrepancies, managing custodial account balances, and assisting with process improvements.
The Claims Supervisor directs the Claims Department to ensure compliance with investor guidelines and state/federal regulations while managing staff performance. They also monitor audit findings, resolve escalations, and facilitate training to maintain operational efficiency.
The Foreclosure Team Lead manages foreclosure processes, ensuring compliance with investor and agency guidelines while mitigating risk. They also provide mentorship to staff, monitor team performance, and prepare management reports.
The Escrow Manager leads escrow operations by managing staff, overseeing vendors, and ensuring compliance with regulatory requirements. They drive process improvements, monitor key performance indicators, and facilitate training to ensure efficient and profitable service delivery.
The Claims Specialist is responsible for preparing mortgage insurance claims, reconciling advances, and validating supporting documentation for agency or investor-acquired properties. They must also maintain accurate production records, track filed claim payments, and assist with updating internal workstations.
The Escrow Team Lead oversees escrow functions for mortgage loans, including monitoring vendor activities, ensuring SLA compliance, and managing special projects. They are also responsible for training staff, maintaining escrow data, and providing regular status updates to management.
