Oversees the end-to-end implementation of new mortgage products impacting servicing operations. Coordinates across cross-functional teams to ensure projects are delivered on time, within scope, and in compliance with regulatory requirements.
LoanCare
34 Remote Job Openings at LoanCare
Manage and maintain relationships with clients, investors, and insurers to ensure satisfaction and resolve escalated issues. Provide monthly business reviews, conduct proactive conference calls, and recommend process improvements based on research.
Oversee daily imaging operations and production to ensure quality and accuracy for the loan portfolio. Lead the imaging team in meeting SLA standards, creating performance metrics, and resolving client imaging exceptions.
Oversee daily MERS-related functions and perform full reconciliation of the loan portfolio to ensure data quality and correctness. Lead and develop staff while reporting metrics and root cause solutions to senior management.
The role focuses on improving operational efficiency by analyzing complex processes and identifying automation opportunities within mortgage servicing. It involves leading UAT activities, managing high-visibility reporting for senior leadership, and mentoring junior analysts.
Lead enterprise-wide operational improvements and transformation initiatives to enhance efficiency and scalability. Partner with senior leadership and IT to develop business cases and drive the execution of the transformation roadmap.
Leads reporting, analytics, and operational execution within the Loss Mitigation function to drive performance improvement. Partners with business and technology teams to design reporting solutions and monitor trends across default servicing activities.
Ensure the accuracy and integrity of custodial reconciliation processes through automation, data governance, and regulatory compliance. Partner with IT and management to implement process enhancements and resolve production issues to meet client SLAs.
The specialist performs quality control audits and monitors the loss mitigation pipeline to ensure all foreclosure files are addressed. They handle professional correspondence between homeowners, investors, and attorneys while assisting with new hire training.
The specialist performs quality control audits and monitors the pipeline to ensure foreclosure files are addressed. They handle professional correspondence between homeowners, investors, and attorneys while assisting with new hire training.
OFFICE OF THE CUSTOMER CORRESPONDENCE PARALEGAL – REMOTE
LoanCare
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Full Time
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20 days ago
LoanCare
Draft and review final complaint responses for clients while ensuring accuracy and compliance with regulatory requirements. Analyze trends and establish quality control policies to improve the customer experience and minimize operational risk.
Lead and oversee the Counterparty Risk Management program to ensure regulatory compliance and effective risk mitigation across client and affiliate relationships. Manage day-to-day departmental activities, including due diligence, risk escalation, and the development of risk metrics and reporting.
Perform complex daily reconciliations and analyze reconciling items to provide clearing recommendations. Manage MSP balancing reports and record appropriate debit and credit adjustments within the system of record.
Manage and service mortgage insurance premiums and documentation in accordance with investor guidelines. Perform regular audits, reconciliations, and processing of PMI terminations and reinstatements to ensure portfolio accuracy.
Manage and maintain relationships with clients, investors, and insurers to ensure satisfaction and resolve escalated issues. Provide monthly business reviews, conduct proactive conference calls, and recommend process improvements based on trend analysis.
The Performance Coach is responsible for the professional development of call center staff through the creation and delivery of job-specific and regulatory training. They collaborate with management to execute training programs aligned with corporate strategic goals and ensure compliance with government standards.
Supervise the daily operations of the SPOC unit, ensuring compliance with regulations and managing staff performance through coaching and evaluation. Handle escalated borrower calls and manage dialer campaigns to optimize loss mitigation outcomes.
The analyst is responsible for researching and resolving client complaints and information requests related to defaulted loans. This involves collaborating with internal teams, law firms, and county offices to ensure proper documentation and resolution of issues.
Manage the payment and disbursement of mortgage insurance premiums and ensure the timely removal of PMI on qualifying loans. Validate mortgage insurance data during servicing transfers and process related documentation and mail.
Prepare and validate mortgage insurance claims for investor-acquired properties and perform reconciliation of advances. Conduct quality control audits and research post-claim activities to ensure accuracy and compliance.
The role involves partnering with business leaders to provide expert HR guidance on employee relations, performance management, and organizational effectiveness. Key duties include managing DOL unemployment notices, conducting misconduct investigations, and ensuring federal compliance for I-9 documentation.
Develop and maintain scalable business intelligence solutions, including reports, dashboards, and data cubes using SQL and Microsoft SQL Server. Collaborate with internal and external clients to create automated production environments and ensure quality control best practices.
Oversee and maintain all aspects of client relationships to ensure satisfaction and maximize outcomes for homeowners. Serve as the primary point of contact for inquiries, provide monthly business reviews, and resolve client problems promptly.
The Escrow Manager leads escrow operations by managing staff, overseeing vendors, and ensuring regulatory compliance. They are responsible for driving process improvements, monitoring KPIs, and resolving complex client escalations.
Maintain a pipeline of client requests and develop an understanding of client business rules and goals. Research and resolve client inquiries by partnering with internal and external business partners to ensure prompt resolution.
Manage a pipeline of foreclosure, bankruptcy, and loss mitigation documents for execution and notarization. Ensure all documents comply with state guidelines and internal policies while coordinating with attorney firms and internal teams.
Responsible for managing foreclosure issues with various investors to minimize risk and mitigate loss while ensuring compliance with agency and insurer guidelines. Duties include executing financial foreclosure documents, calculating bidding instructions, and providing status updates to management.
Prepare and validate mortgage insurance claims for agency or investor-acquired properties. Maintain production records, track claim payments, and conduct research to resolve issues.
Monitor and resolve litigated matters and title curative actions related to delinquent loans while managing monetary risk. Coordinate with counsel to develop resolution strategies and report status updates to senior management and clients.
The Mortgage Collections Supervisor manages daily operations, monitors staff performance, and ensures compliance with departmental policies and government regulations. They also handle complex collection activities, resolve customer complaints, and provide performance reporting to management.
The Desktop Support Supervisor will lead and guide a team of technicians, overseeing daily operations including task assignment and performance monitoring to ensure high-quality service delivery. This role also involves hands-on support for complex technical issues, developing best practices, and maintaining equipment inventory.
The specialist will resolve foreclosure issues and mitigate losses by working with governmental agencies, clients, and investors, while ensuring compliance with agency and investor guidelines. Responsibilities also include managing attorney communication, maintaining portfolio actions, and accurately calculating nationwide foreclosure sale bidding instructions.
This role involves ordering and managing property preservation activities, including securing properties and ordering bids, while ensuring vendor actions comply with agency or investor guidelines. The specialist will also handle escalations, coordinate damage property claims with the Hazard Claims department, and manage the eviction process for select properties.
The Mortgage Claims Specialist III is responsible for preparing mortgage insurance claims, validating supporting documents, and maintaining records for management. They also conduct quality control audits and assist with post-claim activities.
