Collections Single Point of Contact (SPOC)

Overview

We are seeking to fill the role of Single Point of Contact. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Responsibilities

• Maintain and manage an individual pipeline of loans with each loan reviewed on a weekly basis • Answer inbound calls; return voicemail, handle escalations, and all other requests within 24 hours of receipt • Generate outbound phone calls; when contact is made determine reasons for nonpayment and negotiate payment arrangements • Explain Loss Mitigation and available options • Accept payments/organize repayment plans • Participate in Campaign calls and documentation collection-calling campaigns • Learn the process of FNMA, FHLMC, FHA, VA, GNMA, and private investors • Interact with clients and internal departments to address/resolve open items • Interact with Supervisor and Team Lead to ensure best practices are followed and issues are promptly communicated • Obtain/evaluate information to handle inquiries and complaints promptly and correctly • Maintain client/customer focus at all times by taking ownership of inquiries and proactively following through to resolution • Serve as a point of contact for active-duty military with SCRA protection • Explain the different processes in the collection, loss mitigation, and foreclosure process • Review loans on MSP, LPS-PM, and AMS to explain to homeowner where they are in the process • Direct phone calls to the appropriate party when they are beyond the scope of business • Participate in continuing education via corporate training courses and online training • All other duties as assigned.

Qualifications

• High School Diploma or equivalent required. • 2-4 years of experience in mortgage servicing or an equivalent combination of education/experience required • Proficient in Microsoft Office products (e.g., Word, Excel, Outlook) • Knowledge of Fair Debt Collection Protection Act • Excellent written and verbal communication skills • Ability to learn rules, regulations, and laws to meet state, investor, client, and insurer guidelines • Strong analytical and problem-solving skills 

• Ability to use a dialer system to make/receive phone calls • Ability to adapt to frequently changing processes and procedures • Demonstrated ability to provide attention to detail and concern for accuracy/consistency in results • Ability to work independently and as part of a team • Ability to multitask and work in a fast-paced environment

Desired Skills and Qualifications • LPS experience preferred • Typing speed of 50 wpm preferred

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

 Compensation Range: $25.00 per hour. 

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS

WHO WE AREAbout us …LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONSWorking conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.