MRU Specialist II

Overview

Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as an MRU Specialist II. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

Responsibilities

• Manage the day-to-day complaint pipeline
• Review/analyze loans to ensure accuracy of analysis and update changes and/or corrections to loans as needed • Research/resolve state, CFPB, regulatory, borrower, and Better Business Bureau complaints
• Research Subpoena and Request for Information inquiries
• Review all opened tasks and tickets related to questions or complaints daily
• Review monthly edit reports of unanalyzed loans and make necessary corrections/updates
• Work designated task queues within department guidelines
• Assist with second-level loan review as needed
• Track issues; provide reports to supervisor and department manager on the number/type of tickets processed
• Research and respond to issues promptly and completely
• Ensure all tickets are escalated accordingly, if necessary
• Assist MRU Specialist I employees as needed
• Assist the team lead, supervisor, or manager with gathering requested information as needed
• Assist supervisor and/or team lead by running reports for team production, transfers, verification of data integrity, and others as needed
• All other duties as assigned

Qualifications

• High School Diploma or equivalent required
• 3+ years of experience in mortgage servicing and/or mortgage banking
• Proficient knowledge of loan servicing practices needed to research and close open tickets and tasks (including FNMA, FHLMC, FCRA, and CFPB guidelines)
• Proficient knowledge of state and federal laws and regulations applicable to mortgage and consumer lending
• Ability to read, interpret, and analyze accounts and records of a complex, detailed, and recurring nature
• Skilled at using analytical thinking to resolve consumer, administrative, and operating problems
• Ability to manage time and priorities wisely
• Ability to grasp concepts quickly, make sound decisions, and resolve issues completely
• Ability to work in a high-volume and time-sensitive environment
• Ability to work independently with minimal direction and effectively meet deadlines
• Ability to work collaboratively with peers in a team environment to attain common goals
• Ability to communicate effectively in person, in writing, and by telephone
• Ability to use Microsoft Office applications
• Ability to maintain strict confidentiality

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $17.88 - $26.73 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.  

Work Conditions

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.