The Customer Care Agent serves as the primary point of contact for customer inquiries via phone, chat, and email regarding ticketing and platform support. They are responsible for troubleshooting issues, maintaining accurate interaction records, and meeting response time and satisfaction targets.
The role focuses on generating new business meetings and driving top-of-funnel opportunities through targeted outbound prospecting and lead qualification. You will also manage CRM data, support sales enablement, and coordinate follow-ups to ensure a robust and high-quality sales pipeline.
The Event Operations Manager will manage a portfolio of events, executing on-site technology deployments and ensuring successful client outcomes. They are responsible for coordinating with internal teams, managing contractors, and maintaining high operational standards across all live event projects.
The Client Onboarding Specialist manages the onboarding process for mid-tier ticketing clients, ensuring they are trained and equipped to use the company's product suite. They collaborate with internal teams to facilitate event builds, provide training, and maintain high levels of client satisfaction.
