The Director of Customer Support will lead the front-line support organization, managing a team of professionals to ensure operational excellence and continuous improvement of the customer experience. This role involves defining global support strategies, implementing AI-enabled triage processes, and collaborating cross-functionally to resolve technical and data-related customer issues.
The Senior IT Operations Engineer will automate the end-to-end joiner/mover/leaver lifecycle and manage internal system infrastructure. They will also design and maintain integrations across the identity and service stack to improve operational efficiency and audit compliance.
You will define, build, and monitor data quality processes while triaging and resolving complex data anomalies within the Healthcare Map. Additionally, you will partner with customer-facing teams to reconcile client requirements and manage data product bugs.
Lead client-facing research engagements by designing and executing studies using real-world healthcare data and AI-enabled methodologies. Collaborate with cross-functional teams to translate complex datasets into actionable insights for executive stakeholders.
You will define and build the next generation of Komodo's AI-powered product suite by identifying customer needs and iterating on prototypes. You are responsible for setting the architectural pattern for product surfaces and managing the lifecycle of the portfolio from prototype to general availability.
You will drive the product strategy and execution for core data products by working closely with engineering and commercial teams. This includes managing sprints, defining requirements, and ensuring high-value analysis to support the company's healthcare data architecture.
You will own the architecture, operating model, and modernization roadmap for cloud infrastructure and shared services. You will also design, build, and operate AWS and Kubernetes infrastructure while driving security, compliance, and cost-optimization initiatives.
Serve as a strategic technical lead bridging the gap between Komodo's data ecosystem and customer business objectives. Lead the end-to-end delivery of AI tooling and engineer creative solutions to solve real-world patient problems.
Act as a long-term strategic partner for customers, providing administrative support and complex release management for Salesforce-based solutions. Lead stakeholder engagement, manage project documentation, and handle technical implementation and ongoing system maintenance.
Lead a critical revenue segment by overseeing Senior Vice Presidents to drive predictable revenue performance and disciplined go-to-market execution. Partner with cross-functional stakeholders to set strategy, manage forecasts, and handle high-impact customer negotiations.
Lead project teams through the discovery, design, and implementation of software solutions for healthcare and life sciences customers. Manage project timelines, budgets, and risks while serving as the primary point of contact for clients.
Lead the intersection of revenue operations and applied AI to automate rote tasks and improve seller productivity. Partner with Sales and RevOps leaders to translate business friction into scalable technical prototypes and production systems.
Partner with sales to design and present AI-powered technical solutions and real-world data strategies for life sciences clients. Act as a trusted advisor to bridge technical AI expertise with business strategy to drive revenue growth and improve patient outcomes.
Build, operate, and improve cloud infrastructure on AWS to support over 150 client organizations using 100% automation. Responsibilities include hardening security, managing on-call rotations, and integrating AI-driven workflows into the SDLC.
Lead and expand the Large Biopharma Commercial business by building relationships with senior stakeholders and matching Komodo's data and AI solutions to customer priorities. Own sales targets for assigned accounts and collaborate with internal product and engineering teams to deliver measurable value.
Lead and expand strategic partnerships with financial services firms, including hedge funds and private equity, to drive adoption of Komodo's healthcare data solutions. Own sales targets and collaborate with internal teams to deliver data-driven solutions that solve healthcare investment challenges.
The role involves building and navigating client relationships with payers, providers, and health tech organizations while expanding the Technology Partnerships business by proposing Komodo solutions to meet high-priority customer needs. Responsibilities also include owning sales targets, driving education and adoption of the Healthcare Map, and maintaining accurate sales records in Salesforce.
