The Support Analyst is responsible for troubleshooting, diagnosing, and resolving customer issues while ensuring timely escalation when necessary. They will also document solutions, mentor colleagues, and perform root cause analysis to improve service efficiency.
You will be responsible for growing existing OEM accounts by hitting revenue targets and developing strategic business plans. This involves maintaining accurate forecasts, identifying growth opportunities, and building strong professional relationships.
Manage end-to-end customer implementations from contract signature to go-live, ensuring projects are delivered on time and within scope. Coordinate technical delivery workstreams, manage system integrations, and maintain clear communication with all stakeholders.
The Product Owner will manage and prioritize the product backlog for AIME and OEM products while leading agile ceremonies and sprint planning. They will act as the primary link between engineering, commercial, and customer success teams to ensure successful product delivery.
The Commercial Lead will define and execute the go-to-market strategy for the company's data platform to drive enterprise sales and adoption. They will act as a subject matter expert in client-facing pitches and collaborate with product and sales teams to maximize ROI from AI and data solutions.
The Account Manager will own and develop key client relationships within the Canadian automotive retail sector while leading cross-functional teams to drive retention and growth. They are responsible for strategic account planning, representing the voice of the customer, and identifying opportunities for upsell and cross-sell strategies.
The Account Manager will own and develop key client relationships within a cross-functional pod to drive retention and growth. They are responsible for strategic planning, representing the customer's voice internally, and identifying expansion opportunities.
The Commercial Lead will define and execute the go-to-market strategy for automotive software products to drive global growth. They will act as a subject matter expert to support sales teams and collaborate with product teams to refine product propositions based on customer insights.
The Commercial Lead will define the go-to-market strategy for the Dealer Management System and act as a subject matter expert during major pitches and RFPs. They will collaborate with product and sales teams to drive growth, monitor competitive landscapes, and ensure the DMS remains a market-leading solution.
The Commercial Lead will define and execute the go-to-market strategy for ownership software to drive global growth. They will act as a subject matter expert to support sales teams and collaborate with product teams to ensure the software remains market-leading.
The Solutions Consultant will lead technical discovery, solution scoping, and presales engagement for enterprise and OEM deals. They are responsible for owning the technical and commercial narrative while ensuring a seamless handover to the delivery team.
The Velocity Sales Executive is responsible for managing the full sales cycle and growing a defined territory of customers to meet annual ARR targets. They act as a trusted advisor to clients, collaborating cross-functionally to deliver high-quality customer experiences and accurate forecasting.
You will implement and optimize SEO and AI search initiatives across multiple franchise websites to improve organic visibility and performance. This involves conducting keyword research, performing technical audits, and reporting on search performance using industry-standard tools.
The Lead SEO and AI Search Strategist will own the organic and AI search performance for a prestigious automotive group, creating and executing comprehensive search strategies. This role also involves mentoring an SEO and AI Search Executive and acting as the primary point of contact for senior client stakeholders.
The Regional Account Manager is responsible for driving revenue growth and nurturing strategic, long-term partnerships with key automotive clients in the DACH region. They will act as the primary point of contact, managing the entire sales funnel and collaborating with cross-functional teams to ensure client needs are met.
Lead the legal function as a strategic partner to the CEO and CFO, overseeing commercial contracts and legal frameworks to support business growth. Manage a global team of counsels and ensure robust legal governance within a private-equity-backed SaaS environment.
Nurture long-term partnerships with existing automotive clients in the UAE and manage the full sales cycle. Drive revenue through the sale, upselling, and cross-selling of Keyloop's full suite of SaaS solutions.
The role is responsible for generating and closing new logo SaaS opportunities to drive ARR growth across Alberta. This includes managing the full sales cycle from outbound prospecting and discovery to negotiation and closing.
The role involves owning and resolving technical support cases for aftersales customers while ensuring timely escalation and documentation. It also requires collaborating with global teams to improve processes and mentoring colleagues to enhance overall support quality.
Oversee daily support operations and lead a team of associates to ensure efficient resolution of customer issues. Develop and implement support strategies and policies to enhance the overall customer experience and drive continuous improvement.
The role acts as a bridge between OEM strategic directions and Keyloop's technical capabilities to drive digital transformation. It involves translating OEM requirements into actionable solutions and collaborating with product and engineering teams to ensure successful deployment.
Lead the strategy and execution of platform and data engineering to support a cloud-native SaaS transition and AI capabilities. Manage a distributed team of 60+ engineers to build scalable shared services, integration layers, and an agentic software development lifecycle.
The role involves owning and resolving Tier 2 technical support cases related to accounts, ensuring timely resolution and customer satisfaction. Responsibilities include documenting solutions in knowledge articles and mentoring colleagues to improve overall team competence.
As a Salesforce Developer, you will design, develop, and deliver Salesforce solutions, focusing on Apex coding and data handling. You will collaborate with business analysts and solution architects to build scalable solutions for a global client base.
