You will draft interactive, branching advisor conversations and UX copy that maintain a consistent, human-centric brand voice. Additionally, you will manage content through CMS, direct AI voiceover production, and ensure all scripts meet strict federal compliance standards.
The Account Manager will lead customer success and retention strategies for a portfolio of 30-40 accounts while collaborating with cross-functional teams. They are responsible for managing relationships, driving product utilization, and ensuring revenue targets are met through proactive renewals.
The Senior Director of Customer Operations will lead and scale implementation teams, overseeing the delivery of products like ALEX Home and benefits administration platforms. They will define operational strategies, manage capacity, and foster cross-functional partnerships to ensure high-quality customer experiences.
