Prepare and review US federal and state tax returns while representing clients before the IRS for audits, notices, and collection matters. Develop and execute resolution strategies, including negotiating payment plans and Offer in Compromise cases to achieve the best legal outcomes for clients.
Professionally manage high volumes of incoming chats and emails to resolve customer inquiries, complaints, and order-related requests. Maintain accurate records in CRM and order management systems while striving to meet performance metrics like CSAT and AHT.
The specialist is responsible for reducing customer churn by using retention tools and tailored value propositions to save customers from canceling. Additionally, they identify upselling opportunities and maintain strict adherence to quality and compliance standards.
Act as the primary point of contact for utility customers to handle billing questions, payment support, and service requests. Provide professional and empathetic support while navigating multiple systems to resolve customer concerns.
Handle a high volume of incoming calls to resolve health insurance policy issues, claims, and denials. Use multiple computer programs and critical thinking to advocate for members and provide appropriate solutions.
Handle general inquiries and resolve complex customer issues regarding insurance benefits, claims, and eligibility across multiple channels. Educate members and dental professionals on self-service tools and assist in locating network providers.
Handle general inquiries and resolve complex insurance and claim payment issues for members and providers. Educate customers on benefits, eligibility, and self-service tools while documenting all interactions accurately.
