Manage incoming calls to assist customers with tracking and shipping inquiries for a logistics provider. Resolve customer issues efficiently while maintaining productivity and quality standards.
ibex
11 Remote Job Openings at ibex
Deliver and facilitate classroom instruction for healthcare benefits representatives and provide coaching to learners. Transition into a supervisory role leading trainees as they move into full-time support positions.
Handle a high volume of incoming calls to resolve health insurance policy issues, claims, and denials. Use multiple computer programs and critical thinking to advocate for members and provide appropriate solutions.
The role involves applying instructional design principles to create engaging virtual, self-paced, and instructor-led training programs. The designer will partner with business units to conduct needs assessments and develop solutions that address performance gaps.
Assist members with health benefits, enrollment, claims, and billing while navigating multiple systems. Ensure compliance with HIPAA policies and maintain accurate records in CRM systems.
Act as the primary point of contact for utility customers to handle billing questions, payment support, and service requests. Provide professional and empathetic support while navigating multiple systems to resolve customer concerns.
Handle general inquiries and resolve complex customer issues regarding insurance benefits, claims, and eligibility across multiple channels. Educate members and dental professionals on self-service tools and assist in locating network providers.
Handle general inquiries and resolve complex insurance and claim payment issues for members and providers. Educate customers on benefits, eligibility, and self-service tools while documenting all interactions accurately.
Manage and consolidate Balanced Scorecard and productivity trackers to provide leadership with actionable operational insights. Ensure data accuracy and standardization across technical and non-technical teams while improving reporting efficiency through automation.
Manage reporting and tracking for Goods & Services and Connectivity circuits, focusing on purchase orders and financial performance. Consolidate data from multiple systems to provide visibility into cash flow and operational efficiency for leadership.
The Tier 2 Network Engineer manages complex circuit activations, remediations, and change executions while serving as an escalation point for Tier 1 support. They are responsible for maintaining data integrity across network systems and collaborating with carriers and internal teams to ensure operational excellence.
