Act as the primary point of contact for utility customers to handle billing questions, payment support, and service requests. Provide professional and empathetic support while navigating multiple systems to resolve customer concerns.
ibex
6 Remote Job Openings at ibex
The representative handles inbound and outbound calls to help members schedule non-emergency medical transportation. They are responsible for confirming eligibility, entering ride details accurately, and resolving transportation-related issues.
Handle a high volume of incoming calls to resolve health insurance policy issues, claims, and denials. Use multiple computer programs and critical thinking to advocate for members and provide appropriate solutions.
Assist members with health benefits, enrollment, claims, and billing while navigating multiple systems. Ensure compliance with HIPAA policies and maintain accurate records in CRM systems.
Handle general inquiries and resolve complex customer issues regarding insurance benefits, claims, and eligibility across multiple channels. Educate members and dental professionals on self-service tools and assist in locating network providers.
Handle general inquiries and resolve complex insurance and claim payment issues for members and providers. Educate customers on benefits, eligibility, and self-service tools while documenting all interactions accurately.
