Customer Service Retention/Sales Agent - Hourly Rate + Uncapped Sales Incentives - Afternoon Shift

Overview

At ibex, we believe that delivering an exceptional customer experience starts with creating an exceptional environment for our team. Our people are the heart of our success and we’re investing in their growth with competitive pay, training, and support to help them thrive.

We’re proud to be headquartered in Washington, D.C., with operations in 26 locations across seven countries and a team of over 40,000 dedicated professionals.

About the Role

As a Sales & Retention Representative, you’ll play a key role in supporting both new and existing customers. This position blends customer service with sales, giving you the opportunity to help customers while earning rewards for your performance.

We’re interested in people who bring enthusiasm, resilience, and a can-do attitude. Even if you don’t meet every qualification, we encourage you to apply! We value potential just as much as experience.

Responsibilities

What You’ll Do

Your daily responsibilities will include:

• Promoting and selling products and services with confidence
• Identifying customer needs and recommending the best solutions
• Handling service and account changes with accuracy and professionalism
• Completing save/service orders and negotiating when needed
• Resolving billing inquiries and adjustments
• Delivering an outstanding customer experience every step of the way

Qualifications

What We’re Looking For

• Strong communication and active listening skills
• Confidence in sales and service scenarios
• Ability to work independently and make sound decisions
• High energy and a professional demeanor
• Reliable with a strong history of attendance
• Proficient in basic math and data entry
• Comfortable working in a fast-paced, team-oriented environment
• Flexible and open to working a variety of shifts

Requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• High Speed Internet with a hard wired ethernet connection.
• Private space to work within your home.
• The position is scheduled for 1:30pm-10pm EST/12:30pm-9pm CST, Saturdays may be required. Candidates must be available for specified hours. 

Job Type 

• Full-time

Education

• High school or equivalent (Required)

Work Location

• Remote

What to Expect After You ApplyOnce your application is submitted, keep an eye out for an email or text from ibex with the next steps. Be sure to respond quickly so we can stay in touch. If selected, you will be invited to a video interview. We’re excited to meet you and talk more about this opportunity!