Design, build, and maintain backend microservices using .NET while ensuring system observability and performance. Collaborate with DevOps teams on infrastructure and participate in on-call rotations to handle production incidents.
Identify, negotiate, and manage sponsorship agreements with sports clubs, leagues, and influencers to maximize brand visibility and ROI. Coordinate with internal departments to ensure compliance with gaming regulations and track performance metrics to drive sustainable growth.
The Payment Product Manager will own and optimize internal payment systems, including gateways, transaction logs, and operational workflows. They will lead discovery spikes across internal systems and manage regional migrations through defined rollout stages and risk mitigation strategies.
You will lead and develop the Customer Support function while scaling a high-performing VIP team to meet operational goals. Additionally, you will define key performance metrics and collaborate with cross-functional teams to optimize processes and improve the overall player experience.
The Payments Account Manager will oversee the onboarding and ongoing cooperation with payment providers, ensuring smooth operational processes. They will also collaborate with internal teams to resolve payment-related cases and maintain strong relationships with external partners.
The role involves providing personalized, high-quality support to VIP customers and serving as the primary point of contact for high-value clients. Responsibilities include managing inquiries, resolving escalations, and maintaining strong relationships across various company brands.
The Data Analyst will partner with stakeholders to translate business needs into analytical solutions and conduct end-to-end analysis of revenue, customer behavior, and operational efficiency. They are also responsible for developing data models, maintaining Tableau dashboards, and ensuring high data quality across all analytical projects.
Design and implement a standardized access audit process from scratch, including methodology, evidence collection, and reporting templates. Conduct regular and ad-hoc audits across GCP, LDAP, and PAM environments while tracking remediation actions to closure.
The Customer Support Team Leader will oversee regional support operations, managing supervisors and teams to ensure high-quality service and performance. They will also analyze operational data to drive strategic improvements and collaborate with cross-functional departments to enhance the overall customer experience.
The R&D Media Buyer will research, test, and launch campaigns across various paid acquisition channels while managing App Store Optimization to improve organic visibility. They will also analyze test results, document learnings, and collaborate with cross-functional teams to optimize bidding strategies and performance metrics.
Administer compensation and benefits programs and manage the monthly payroll cycle for the Customer Support team. Develop internal policies and partner with Finance and People Ops to align rewards practices with business needs.
Develop and maintain user loyalty programs and gamification mechanics such as lootboxes and minigames. Manage CRM bonus campaigns, analyze user behavior metrics, and collaborate with cross-functional teams to improve engagement flows.
The role involves identifying, onboarding, and managing affiliate partners to expand the network and increase program performance. Responsibilities include monitoring traffic, preventing fraud, and developing incentive programs to optimize ROI.
Provide L1-L2 technical support for end users and maintain corporate IT infrastructure including hardware and software. Handle support tickets according to SLA requirements and manage endpoint security and system administration tasks.
Plan, launch, and optimize ad campaigns across Facebook, TikTok, and Google UAC to maximize ROMI and player acquisition. Collaborate with creative teams to develop platform-specific assets and monitor competitor trends in the iGaming market.
Oversee daily support operations to ensure agent productivity, service continuity, and high-quality customer interactions. Manage escalated complaints, track KPIs, and lead initiatives to improve support workflows and service quality.
Manage and resolve customer inquiries via live chat and ticketing systems for the Spanish-speaking market. Collaborate with internal teams to troubleshoot complex issues and improve service workflows.
Monitor customer support interactions to ensure compliance with policies and provide detailed feedback to agents. Create and present reports on quality metrics and collaborate with teams to establish best practices and improve overall service.
Monitor customer support interactions to ensure compliance with policies and provide detailed feedback to agents. Create and present quality metric reports to identify trends and implement process improvements.
