The Technical Services Engineer provides level 1 technical support, manages software installations, and configures systems for healthcare partners. They also serve as a technical liaison to resolve issues and enhance existing technical processes through documentation and system evaluation.
The Technical Support Specialist will manage and scale the technical support queue for the EndoTool glucose management platform while serving as the primary point of contact for healthcare clients. Responsibilities include resolving application and environment tickets, troubleshooting interoperability issues, and performing system maintenance and migrations.
