Lead the end-to-end digital customer experience roadmap for web and mobile self-service portals in the utility sector. Collaborate with engineering and SMEs to ship high-value MVPs and optimize KPIs such as CSAT and digital adoption.
Gigawatt
4 Remote Job Openings at Gigawatt
Lead the roadmap for customer transactional experiences, focusing on payments, billing, and order management for both self-service and call center channels. Drive the full product lifecycle from defining technical requirements and MVPs to executing production-ready features with engineering and design teams.
Drive the end-to-end roadmap for meter data management from ingestion to billing determinants. Collaborate with engineering and design to release production-ready features and manage KPIs for accuracy and throughput.
Own the procurement module roadmap, covering demand planning, source-to-pay, and supplier management for utility procurement. Lead discovery sessions with SMEs to translate business needs into actionable technical specifications and AI-driven features.
