You will configure the Service module by translating utility business rules, work types, and constraints into a live, validated system. You will also act as the primary point of contact for clients, leading the transition to engine-driven service and managing the AI-assisted configuration flywheel.
You will lead utility-specific discovery and value workshops to quantify financial and operational outcomes for Gigawatt solutions. Additionally, you will build rigorous ROI and TCO models while creating executive narratives to support sales pursuits through to closing.
The Strategic Account Executive will own the end-to-end sales process for named Tier 1 utility accounts, from initial outreach to multi-module expansion. They are responsible for building business cases, managing complex buying committees, and coordinating internal teams to drive revenue growth.
Lead the end-to-end digital customer experience roadmap for web and mobile self-service portals in the utility sector. Collaborate with engineering and SMEs to ship high-value MVPs and optimize KPIs such as CSAT and digital adoption.
Lead the roadmap for customer transactional experiences, focusing on payments, billing, and order management for both self-service and call center channels. Drive the full product lifecycle from defining technical requirements and MVPs to executing production-ready features with engineering and design teams.
