Provide onsite installation, maintenance, and repair services for next-generation sequencing equipment across the EMEA region. Collaborate with internal teams to resolve customer issues and manage spare parts inventory effectively.
The Field Service Engineer will provide onsite installation, qualification, repairs, and preventative maintenance for next-generation sequencing instruments. They are responsible for identifying root causes of product issues and documenting all service activities in the CRM software.
Establish and manage sales and post-sales support for the AVITI system and consumables through Italian distribution partners. Drive revenue growth by coordinating marketing campaigns, providing technical training, and managing distributor relationships.
Lead and mentor a team of Field Application Scientists to support customers across the EMEA region. Provide technical expertise in NGS workflows, conduct product training, and collaborate with cross-functional teams to improve products and processes.
