The Customer Service Representative will handle customer inquiries and resolve technical issues while utilizing sales expertise to recommend products. They are responsible for retaining customers through empathetic communication and effective problem-solving in a fast-paced virtual environment.
The Technical Product Manager owns the end-to-end product strategy and technical vision for complex, high-impact product lines. They lead cross-functional initiatives, mentor senior product managers, and influence executive-level decision-making regarding long-term platform evolution.
The Principal IT Software Engineer will lead the technical design, implementation, and reliability of next-generation customer experience orchestration platforms. This role involves guiding cross-functional teams, managing cloud-native infrastructure, and ensuring seamless integration between CRM, AI, and contact center systems.
The Principal Software Engineer sets architectural direction and drives end-to-end solution design for complex, interdependent systems. They also mentor senior engineering staff and serve as a key advisor to leadership on technical strategy and risk mitigation.
The Software Engineer 2 is responsible for driving the technical design, implementation, and reliability of next-generation CX orchestration platforms. They will lead feature development, collaborate with cross-functional teams, and provide mentorship to junior engineers.
The Director will lead pricing strategy, planning, and execution for the residential video portfolio, serving as the primary owner of the company's pricing architecture. They will manage a team of pricing professionals to oversee annual price increases, promotional roll-offs, and new package pricing while ensuring alignment with enterprise financial objectives.
The Lead Product Marketing Manager develops and executes integrated digital marketing strategies to drive business growth and customer engagement. They manage cross-functional relationships and project timelines to ensure successful delivery of marketing campaigns and business outcomes.
The Lead Product Commercial Marketing Manager develops and executes integrated go-to-market strategies to drive customer acquisition, retention, and ARPU growth. This role manages cross-functional relationships and oversees the end-to-end product marketing lifecycle for their assigned domain.
The Principal Software Engineer will design and develop end-to-end advertising software solutions while managing cross-team dependencies. They will also mentor junior team members and contribute to technical roadmaps and architecture decisions.
The intern will support the DIRECTV FOR BUSINESS organization by conducting market research, assisting with event marketing, and providing sales support. They will work on projects that engage enterprise customers and help drive new business opportunities.
The intern will manage pricing and offer strategies across various market segments while building financial models to evaluate performance. They will also collaborate cross-functionally to execute pricing projects and analyze customer data to identify targeting opportunities.
The intern will support the development and governance of the Project Management Framework by maintaining documentation and templates. They will also assist project teams with process adoption, track project milestones, and develop reporting dashboards to measure project health.
The intern will collaborate cross-functionally to support business challenges, project management, and financial reporting. They will also evaluate communication strategies and assist in maintaining compliance and employee engagement programs.
The intern will support the development and execution of internal communication campaigns and assist in coordinating employee events. They will also analyze current processes to identify gaps and collaborate cross-functionally on communication strategies.
The intern will contribute to business marketing initiatives by creating content, analyzing campaign performance, and identifying market segmentation opportunities. They will also collaborate with cross-functional teams to enhance user experience and design for digital marketing assets.
The intern will conduct analytical work to understand performance drivers, KPI analytics, and financial performance projects. They will also perform deep segmentation of the customer base to identify impacts on the customer experience.
The intern will work alongside in-house counsel to gain professional experience in a corporate legal environment. Responsibilities include drafting memoranda, conducting legal research, and assisting with content distribution agreements, depositions, and hearings.
The intern will support the DIRECTV Finance organization by performing financial analysis on tax legislation and property tax values. They will also assist with internal tax processes, SQL reporting, and cross-functional initiatives related to customer and company taxes.
Interns will support the Content team by analyzing programming data, conducting market research, and assisting with contract compliance or channel performance audits. They will collaborate with cross-functional teams on projects that impact business strategy and content discovery.
The intern will support the Audit and Finance team in executing projects, evaluating business processes, and analyzing financial or operational data. They will also document procedures, develop data analytics solutions, and communicate progress to stakeholders.
The intern will support the development and execution of marketing strategies while contributing to product roadmap planning and business case creation. They will also analyze viewership trends, conduct user experience testing, and collaborate on marketing campaign execution.
