The Insurance Specialist manages revenue cycle tasks including claim submission, payment posting, and benefit verification for dental practices. They also handle client communication and ensure accurate documentation while maintaining HIPAA and PHI standards.
The role involves performing Level 1 technical triage and troubleshooting for production support cases submitted via Salesforce. The incumbent will document findings, manage ticket lifecycles, and collaborate with internal teams to resolve issues or escalate them to the appropriate level.
The VIP Support Specialist serves as the primary point of contact for executive accounts, managing day-to-day inquiries and ensuring high-touch client satisfaction. This role involves troubleshooting support issues, documenting interactions in Salesforce, and collaborating across departments to deliver seamless service.
The EDI Manager leads the operations team to ensure the reliability, performance, and continuous improvement of EDI transactions and payer connectivity. This role is responsible for managing team workloads, overseeing production support, and driving departmental metrics and quality standards.
