The VIP Support Specialist serves as the primary point of contact for executive accounts, managing day-to-day inquiries and ensuring high-touch client satisfaction. This role involves troubleshooting support issues, documenting interactions in Salesforce, and collaborating across departments to deliver seamless service.
The Senior Director of Software Engineering provides strategic and operational leadership for the engineering organization, overseeing customer-facing applications and services. This role is responsible for driving technology modernization, managing engineering teams, and ensuring technology investments align with long-term business objectives.
The EDI Manager leads the operations team to ensure the reliability, performance, and continuous improvement of EDI transactions and payer connectivity. This role is responsible for managing team workloads, overseeing production support, and driving departmental metrics and quality standards.
The Insurance Specialist manages revenue cycle tasks including claim submission, payment posting, and benefit verification for dental practices. They also handle client communication and transition into an Account Manager role to oversee client relationships and ROI reporting.
