CXM

The role involves managing all company communication channels, including phone, chat, and email, to assist clients with trading accounts and resolve technical or transactional issues. Responsibilities also include maintaining CRM records, coordinating with internal departments for complex inquiries, and ensuring client satisfaction through timely follow-ups.

The main purpose is to drive B2B sales by engaging with Introducing Brokers (IBs), which involves organizing events and developing tailored solutions to address their pain points. The role requires strengthening relationships with IBs to increase business share and ensure long-term collaboration.

The QA Engineer is responsible for performing manual and automated testing for the company's internal CRM system and ensuring high product quality. Key activities include comprehensive testing, developing automated test scripts, and managing defect resolution.