Credo.AI

The Head of Customer Success will define and execute the post-sales strategy to ensure enterprise customers achieve measurable business value. This role involves building and scaling a high-performing team while serving as a strategic advisor to C-level stakeholders at major global organizations.

You will define and execute go-to-market strategies, including product positioning, messaging, and launch planning to drive adoption. Additionally, you will create high-impact sales enablement content and collaborate cross-functionally to ensure alignment across marketing, sales, and product teams.

Build automated intelligence pipelines to collect and parse AI vendor documentation and benchmarks into a structured knowledge graph. Design synthesis systems that map technical capabilities to risk taxonomies to power an AI Governance Intelligence Engine.

Build and deliver customized AI governance training and workshops for diverse audiences from technical teams to executives. Support customers in defining AI governance roadmaps and managing engagements based on industry best practices.

You will lead the enterprise-wide adoption of the Credo AI Governance Platform by managing projects and coordinating with internal teams. Additionally, you will oversee the full customer lifecycle, including onboarding, training, business reviews, and driving long-term value and retention.