The Customer Care Specialist provides world-class service to policyholders by managing inquiries across multiple channels and assisting with policy changes, billing, and claims. They are responsible for documenting interactions, maintaining service levels, and collaborating with internal teams to ensure effective issue resolution.
The Quality Assurance and Training Analyst will design and manage quality assurance programs, conduct audits, and identify process improvements to ensure operational excellence. Additionally, the role involves developing training materials, facilitating onboarding, and maintaining a centralized knowledge base to support team development.
The specialist manages complex operational workflows across payments, renewals, claims, and commissions to ensure accuracy and efficiency. They also partner with cross-functional teams to drive process improvements, maintain operational controls, and support strategic business initiatives.
The Senior Project Manager will own end-to-end delivery of remediation projects related to SOC 2, ITGC, and regulatory compliance requirements. They will also support recurring compliance programs, maintain risk treatment plans, and build leadership-facing dashboards to track progress.
The Partner Account Executive drives growth, expansion, and production performance across a portfolio of high-potential distribution partners. They are responsible for developing strategic growth plans, managing partner relationships, and collaborating with internal teams to achieve production and engagement goals.
Lead automated and data-driven underwriting projects while managing insurance products across carrier partners. Collaborate across teams to translate underwriting strategy into scalable processes and actionable insights.
The Security Engineer manages identity, access, and security operations, focusing on recurring access reviews and endpoint privilege management. They are also responsible for triaging SIEM alerts and administering the security awareness phishing simulation program.
Lead and develop a team of Partner Account Executives and Development Managers to drive growth across partner distribution channels. Establish scalable frameworks for partner engagement, performance management, and strategic account segmentation.
