The Customer Service Representative facilitates the release of vehicles from various locations and provides support to internal and external customers. The role involves answering calls, resolving customer inquiries, and may expand to include chat and email support.
The specialist will identify operational process improvements by conducting field visits and analyzing performance data to drive efficiency and automation. They will partner with technology and field teams to design, implement, and validate scalable business solutions.
The Sales Support Specialist acts as a liaison between sales, clients, and operations to ensure process alignment and service delivery. They are responsible for analyzing performance data, creating reports, and facilitating communication to improve operational efficiency.
The Office Manager oversees daily team workflows, conducts quality audits, and trains staff to ensure operational excellence. They also serve as a key liaison between the department and lenders to build professional relationships and facilitate smooth communication.
The Health & Safety Advisor will ensure company compliance with legislation and procedures while providing expert guidance to managers across various operational centres. Responsibilities include conducting risk assessments, managing accident investigations, performing audits, and overseeing facilities compliance activities.
Facilitate communication between body shops, impound facilities, and internal partners to secure vehicle release authorizations. Maintain specific KPIs and documentation to ensure timely transport readiness according to client SLAs.
