The CX Social Representative manages after-sales cases including refunds, returns, and disputes within the TikTok Shop ecosystem. They are responsible for maintaining SOP compliance, tracking shipment issues, and providing proactive customer support to ensure high satisfaction.
You will lead the strategic direction and growth of the TikTok Shop live streaming channel by managing agency partners and internal creators. You are responsible for optimizing content, tracking KPIs, and building a scalable playbook to drive revenue and community engagement.
The Senior Director of Lifecycle Marketing will own the end-to-end strategy for customer retention, loyalty, and engagement across all owned channels. This role involves leading the Retention & Loyalty team while partnering with cross-functional departments to drive customer lifetime value and business growth.
The analyst will own the end-to-end analysis of the customer journey, including acquisition, retention, and reactivation strategies. They will also manage omnichannel tracking and develop sophisticated customer segments to drive marketing and merchandising performance.
The specialist will manage social media engagement, monitor trends, and foster community relationships across multiple platforms. They are also responsible for maintaining brand voice consistency and collaborating with internal teams to drive retention and loyalty.
The Senior Director of Retail Marketing will lead the strategy and execution of the company's retail marketing ecosystem, including store launches, experiential activations, and wholesale partnerships. They will collaborate cross-functionally to drive traffic, revenue, and brand awareness while managing budgets and leading a high-performing team.
The Senior Director of Retail Marketing will lead the strategy and execution of the retail marketing ecosystem, including store launches, wholesale partnerships, and experiential activations. They will collaborate cross-functionally to drive brand awareness, traffic, and revenue while managing budgets and leading a high-performing team.
The Sample Operations Manager will own the end-to-end sample lifecycle, building and optimizing processes for marketing, creative, and product development samples. They will lead a team, manage vendor communications, and ensure all samples are tracked and delivered accurately across cross-functional departments.
The Sample Operations Manager oversees the end-to-end lifecycle of marketing samples, ensuring accurate tracking, distribution, and vendor coordination across multiple departments. This role also involves building scalable processes, managing sample requests, and leading the sample operations team to support company growth.
The TikTok Shop Specialist will manage daily operations, including product listings, inventory, and performance tracking. They will also serve as a cross-functional liaison to ensure seamless execution of campaigns and process improvements.
The manager will design and scale the finance and accounting data ecosystem, ensuring data integrity across platforms. They will build automated dashboards and reporting layers to support executive leadership and operational teams.
The Product Manager will own the product vision and roadmap for internal tooling and automation initiatives, leading the company's AI adoption strategy. They will manage the full lifecycle of applications and coordinate efforts to ensure performance and scalability.
Lead and grow a team of software engineers to build scalable systems for the direct-to-consumer eCommerce experience and internal tools. Balance hands-on technical leadership with people management, partnering with product and design teams to deliver high-quality features.
The Site Merchandising Manager oversees the end-to-end optimization of product discovery, navigation, and purchase paths on the e-commerce platform. This includes managing product pages, category curation, and supervising the Site Merchandising Coordinator to ensure execution excellence.
The role acts as a liaison between business stakeholders and IT to translate eCommerce and financial objectives into technical requirements. Key duties include optimizing NetSuite ERP workflows and managing system integrations for international expansion and multi-channel sales.
The Affiliate Specialist will manage the Commission Junction platform end-to-end, overseeing agency relationships and publisher portfolios. They are responsible for securing premium placements, monitoring program health metrics, and scaling overall channel performance.
Manage day-to-day operations of the Shopify Plus store and TikTok Shop, ensuring site stability and accurate product launches. Collaborate with Marketing, Creative, and Operations teams to execute digital merchandising strategies and optimize conversion rates.
Bridge the gap between creative design and production by creating detailed tech packs and managing the fit process for women's athleisure and outerwear. Collaborate with cross-functional teams and overseas vendors to ensure products meet brand standards for quality, fit, and timeline.
Bridge the gap between creative design and production by creating detailed tech packs and managing the fit process for women's lounge and intimates. Collaborate with cross-functional teams and overseas vendors to ensure products meet brand standards for quality, construction, and timeline.
Lead the strategy and execution of international operations, fulfillment, and logistics across all non-US markets. Manage 3PL partners, freight carriers, and customs compliance to ensure scalable growth and a seamless customer experience.
Lead and scale the global quality assurance function across apparel and home textile categories to ensure compliance across international markets. Establish QA frameworks, manage overseas vendor performance, and partner with cross-functional teams to embed quality throughout the product lifecycle.
Lead the product development organization across apparel and lifestyle categories to scale processes and drive product excellence. Oversee the end-to-end execution from design vision and concept through to production readiness and commercialization.
Own the end-to-end execution of home and lounge products from concept to market launch, focusing on technical development and fabric innovation. Collaborate cross-functionally to drive seasonal line plans, ensure product quality, and align assortments with brand DNA and market trends.
Manage day-to-day operations of the Shopify Plus store and TikTok Shop, ensuring site stability and accurate product launches. Collaborate with Marketing, Creative, and Operations teams to optimize digital merchandising and improve conversion rates.
The role involves analyzing the customer's digital journey to identify friction points and optimize conversion and retention. The analyst will maintain dashboards and translate complex data into actionable insights for stakeholders across Marketing, Ecommerce, and Product teams.
Lead the strategy and execution of international operations across non-US markets, focusing on fulfillment, freight, and compliance. Manage global 3PL and carrier partnerships to optimize cost, speed, and customer experience while scaling into new regions.
Lead the global merchandising strategy across e-commerce and retail channels to balance brand vision with commercial rigor. Oversee product lifecycle management, pricing frameworks, and data-driven assortment planning to drive international growth.
Own the end-to-end product development process from concept to production across multiple categories. Collaborate with global vendors and internal teams to ensure high-quality products are delivered on time and within cost targets.
Define and drive the product vision and aesthetic direction for Comfrt's fleece category, including hoodies, sweatpants, and outerwear. Lead a team of designers and collaborate cross-functionally to deliver commercially successful, innovative comfort-driven apparel.
The designer will translate trend and cultural insights into commercially successful apparel across fleece, athleisure, and seasonal categories. They are responsible for the entire process from initial concept and tech pack creation to vendor communication and final product delivery.
Support the design and development of fleece and lounge apparel from initial concept through production. This includes creating tech packs, sketching new silhouettes, and managing communication with overseas vendors.
The ASO Specialist is responsible for optimizing the mobile app store presence to increase visibility, downloads, and conversion rates across Apple and Google platforms. This includes managing metadata, conducting A/B tests on creative assets, and collaborating with cross-functional teams to align app updates with brand strategy.
The role involves creating unique prints, patterns, and graphic concepts for apparel, home, and accessories categories. The designer will collaborate with production teams and vendors to ensure high-quality execution and commercial viability of artwork.
