You will manage employer tax registrations, SUI/SUTA account setups, and resolve state payroll tax notices for members. Additionally, you will maintain payroll platform ownership and collaborate with internal teams to ensure compliance and process improvements.
The Member Resolutions Lead will serve as the single-threaded owner for all escalated member issues, managing the end-to-end resolution process and representing members before tax authorities. Additionally, they will design and implement scalable systems, policies, and economic models to streamline future escalations and improve operational efficiency.
The Senior Member Support Specialist will guide members through onboarding and provide ongoing support for accounting, payroll, and tax inquiries via video calls. They will also maintain accurate documentation in Salesforce and collaborate cross-functionally to improve the member experience.
You will manage a portfolio of members, reviewing and filing federal and state tax returns while providing expert tax guidance. Additionally, you will support and mentor junior staff to ensure high-quality compliance and service delivery during the busy tax season.
The Senior Manager will provide strategic direction for complex financial scenarios and bridge the gap between accounting and tax operations. They will lead a team of bookkeepers and tax staff while serving as the primary technical expert for complex member escalations.
The role involves end-to-end application management in Intune, including integration, testing, qualification, and deployment. Additionally, it includes L3 support for major incidents and technical issues faced by users.
The consultant will ensure the availability of tools and the quality of data. Responsibilities include user support, ticket management, flow analysis, delivery tracking, documentation, and continuous improvement.
