The Sales Operations Specialist manages CRM data, optimizes sales processes, and ensures accurate quote-to-order workflows within a telecom environment. They also provide analytical reporting, support cross-functional coordination, and facilitate sales training to improve overall operational efficiency.
The role involves providing Tier 2 technical support for VoIP systems, including diagnosing complex call quality and connectivity issues. You will also mentor Tier 1 staff and coordinate with internal teams and vendors to resolve escalated technical incidents.
