Monitor, troubleshoot, and resolve network and system issues, manage customer incidents through resolution, and investigate or escalate system alerts to maintain service availability. Support and build the global support team while communicating with customers and coordinating with product, engineering, sales, and finance teams.
The Product Support T2 Engineer will own and resolve complex customer issues while acting as a trusted advisor and customer advocate. They will also mentor support engineers, contribute to knowledge base articles, and collaborate with internal departments to improve global support services.
The Product Support T3 Engineer will manage and resolve complex customer technical issues while acting as a customer advocate across internal departments. They will also mentor support engineers and contribute to the company's knowledge base to improve global support services.
The Regional Sales Manager is responsible for building and maintaining a sales pipeline to meet or exceed quota objectives. They will manage the full sales cycle, develop assigned territories, and maintain key relationships with partners and prospective customers.
You will own and run major features and subsystems end-to-end, taking ideas from concept to production and beyond. You will work across the full stack, driving a culture of ownership and craftsmanship while mentoring other engineers.
