Serve as the primary point of contact for members, providing empathetic support via phone and email in both English and Urdu. Document interactions accurately in Zendesk and escalate complex cases to ensure high-quality care throughout the family-forming journey.
The Registered Nurse will serve as the first clinical touchpoint for members, providing triage, education, and care coordination for fertility and metabolic health journeys. They are responsible for documenting interactions, managing lab results, and escalating clinical concerns to physicians according to established protocols.
Provide virtual consultations for menopausal, fertility, and metabolic health concerns, including diagnosis and treatment planning. Manage metabolic health through evidence-based protocols and maintain accurate, timely clinical documentation.
The Business Intelligence Analyst will design and build data models in SQL while creating dashboards to track key business metrics. They will collaborate with cross-functional teams to translate business needs into actionable data insights and reporting solutions.
The Customer Success Manager II will own the health, adoption, retention, and growth of a portfolio of SMB accounts by serving as a trusted advisor to HR benefits leaders. They will conduct regular business reviews, monitor success metrics, and execute playbooks to drive engagement and identify expansion opportunities.
The Sr. Manager will lead the Business Intelligence data engineering function, setting technical vision and driving the data infrastructure roadmap. They will manage a high-impact team while remaining hands-on in architecting scalable ETL/ELT pipelines and ensuring data quality and governance.
Sales Associates are responsible for identifying and generating high-value opportunities for Account Executives by researching target accounts. They act as the initial point of contact and perform outreach through emails, calls, and LinkedIn.
The Sales Associate is responsible for identifying and generating high-value opportunities by researching target accounts and conducting outreach. They act as the initial point of contact to build relationships with prospects and support Account Executives in the sales process.
Manage a portfolio of strategic enterprise accounts by serving as a trusted advisor to HR benefits leaders and driving program retention. Proactively identify risks, increase member engagement through data-informed recommendations, and partner cross-functionally to deliver a seamless customer experience.
You will lead end-to-end lifecycle engagement programs, including strategy, audience segmentation, and cross-functional execution across email, SMS, and push channels. Additionally, you will drive member retention through data-driven experimentation, performance analysis, and the integration of AI-assisted workflows.
The Senior Global Clinical Operations Manager will manage strategic partnerships with fertility clinics across the U.S. and Canada, focusing on contract negotiations and provider network performance. This role involves resolving partner escalations, analyzing network KPIs, and improving workflows to enhance the member experience.
The Consultant Relations Director drives revenue growth and education by managing strategic partnerships with key consultant firms. This includes owning firm-specific strategies, building senior-level relationships, and influencing pipeline and win rates.
Own high-stakes product and platform outcomes end-to-end as the Directly Responsible Individual (DRI). Design, build, and operate production-ready solutions while leveraging AI tools to increase engineering velocity and quality.
