Serve as the primary point of contact for students, faculty, and staff to provide Tier 1 technical support via phone, email, and chat. Diagnose and resolve technical issues while maintaining accurate documentation in the ticket tracking system.
The Director of Information Security leads security service delivery for multiple higher education clients, managing CISOs and security analysts while overseeing operational strategy. This role involves balancing client-specific risks and contractual obligations with shared-team capacity to ensure consistent and effective security service delivery.
The Senior Director of Client Engagement is responsible for the successful delivery and outcomes of a portfolio of professional services engagements within higher education. They lead project teams, manage client relationships, ensure financial performance, and identify opportunities for additional client value.
