The Director of Account Services will lead, coach, and develop a team of account managers while establishing standards and processes for client work. They will oversee the health of client relationships, manage high-visibility accounts, and drive strategic improvements in project management and AI integration.
The Client Analyst II is responsible for maintaining client benefits websites, executing benefits-related processes, and providing day-to-day operational support. They also manage file processing, perform data audits, and resolve participant inquiries to ensure high-quality service delivery.
The Operations Analyst II is responsible for auditing payroll, demographic, and carrier files to ensure data accuracy and compliance with company policies. They will collaborate with internal teams to resolve discrepancies and contribute to the overall health of client accounts through proactive service.
The Service Delivery Manager is responsible for implementing and maintaining client benefit administration sites while ensuring high-quality service delivery. They partner with internal teams to resolve client issues, configure system functionality, and drive continuous process improvements.
The Implementation Analyst II is responsible for building, testing, and auditing client benefit systems while managing data imports and ensuring system accuracy. They also provide ongoing client support by triaging tickets, resolving data discrepancies, and preparing communication materials.
The Implementation Delivery Lead manages the end-to-end implementation process for benefits administration software, serving as a technical expert and primary point of contact for clients. They are responsible for system configuration, data integrity, and coordinating cross-functional teams to ensure timely project delivery.
The Senior Implementation Delivery Lead manages the end-to-end implementation lifecycle for benefits administration software, serving as a technical subject matter expert for clients. They are responsible for leading project workstreams, ensuring milestone delivery, and mentoring team members to maintain high service standards.
