The Senior Associate is responsible for maintaining client benefits websites, executing benefits-related processes, and providing advanced operational support. They also lead client implementations, resolve technical issues, and mentor team members to ensure service excellence.
bswift
9 Remote Job Openings at bswift
The Client Analyst II is responsible for maintaining client benefits websites, executing benefits-related processes, and providing operational support to clients and participants. This role also involves managing file processing, performing data audits, and resolving participant inquiries.
The Consultant Relations Vice President drives the national consultant engagement strategy to influence revenue growth and pipeline development. This role acts as the primary executive liaison with influential benefits brokers and consultants while providing market intelligence to internal leadership.
The Senior Database Engineer is responsible for the design, administration, and optimization of enterprise SQL Server environments on AWS. This role focuses on automating operational tasks, improving system reliability, and integrating database management into CI/CD pipelines.
The Service Delivery Manager is responsible for managing client site implementations, maintaining benefit administration software, and ensuring high-quality service delivery. They partner with internal teams to resolve client issues, configure system requirements, and drive continuous process improvements.
The Senior Service Delivery Consultant manages complex client implementations and provides ongoing strategic service excellence. This role acts as a primary point of contact for system configuration, process improvement, and cross-functional collaboration to ensure client satisfaction.
Lead the strategy and technical administration of the Service Center technology portfolio, focusing on IVA optimization and NICE CXone development. This role combines hands-on platform ownership with people leadership to translate business requirements into scalable technical solutions.
The role is responsible for delivering high-quality client implementations and managing ongoing service excellence as a strategic partner. Key duties include configuring benefits administration systems, leading client stewardship meetings, and driving continuous process improvements.
Lead the service delivery function to transform benefits administration and ensure client success. Focus on reducing administrative burdens for HR teams while delivering superior service and excellence.