Own financial and operational outcomes including revenue, retention, and scale for health and welfare benefits administration. Lead cross-functional execution across Product, Technology, and Finance while utilizing AI to optimize processes.
bswift
7 Remote Job Openings at bswift
Serve as the primary senior escalation point for complex employee benefit inquiries and manage high-touch client relationships. Partner with internal delivery teams and client stakeholders to ensure accurate resolution of benefits issues and present service performance metrics.
The Director of Service Delivery manages a book of business between $5M and $8M ARR, ensuring high client satisfaction and delivery quality. This role leads a team of service delivery professionals while partnering cross-functionally to optimize operational efficiency and service outcomes.
The Senior Project Manager will lead client-facing benefits administration initiatives, ensuring high-quality execution and exceptional client experiences. This role involves managing projects related to client onboarding, service delivery enhancements, and annual enrollment execution.
The Service Center Client Manager acts as a strategic advisor and primary point of contact for a portfolio of clients to ensure exceptional service delivery. They are responsible for driving process improvements, managing client escalations, and collaborating cross-functionally to optimize service center performance.
The Service Delivery Manager is responsible for implementing and optimizing the Evive SaaS platform for clients to ensure an exceptional member experience. This includes managing platform configurations, resolving client issues, and collaborating with cross-functional teams to drive engagement strategies.
Lead and scale bswift's partner ecosystem by defining the overall partnership strategy and managing high-value strategic alliances. Drive sustained revenue growth and ensure partner integrations are commercially successful and operationally scalable.
