Lead and manage discovery and onboarding for new Health and Welfare client implementations, gathering and documenting requirements, advising on best practices, and coordinating timelines and meetings. Manage client expectations and project risks, collaborate across internal teams, recommend system enhancements, and support client satisfaction and team development.
The Sales VP is responsible for driving growth in the enterprise market by selling technology and benefits administration services to large organizations. This role manages the full sales cycle, from prospecting and RFP responses to contract negotiation and solution design.
The Hypercare Manager is responsible for overseeing the transition of new clients from implementation to ongoing administration while ensuring operational excellence. They manage internal stakeholder relationships, monitor client health post-go-live, and facilitate knowledge transfer to ensure high-quality service delivery.
The Channel Operations leader is responsible for driving partner engagement, retention, and operational excellence while managing budgets and staffing. This role collaborates with sales and product teams to maximize platform value and achieve organizational growth objectives.
The Director of Account Services will lead, coach, and develop a team of account managers while establishing standards and processes for client work. They will oversee the health of client relationships, manage high-visibility accounts, and drive strategic improvements in project management and AI integration.
The Implementation Analyst II is responsible for building, testing, and auditing client benefit systems while managing data imports and ensuring system accuracy. They also provide ongoing client support by triaging tickets, resolving data discrepancies, and preparing communication materials.
The Implementation Delivery Lead manages the end-to-end implementation process for benefits administration software, serving as a technical expert and primary point of contact for clients. They are responsible for system configuration, data integrity, and coordinating cross-functional teams to ensure timely project delivery.
