The role involves joining a talent community to be considered for future software and service-related positions. You will share your resume and professional interests to be contacted when a suitable opening arises.
Define and prioritize product enhancements, translate user and community needs into clear requirements and specifications, and design and test user workflows, wireframes, and prototypes. Partner with Engineering, customer-facing teams, and stakeholders to maintain a ready backlog, incorporate customer feedback, and identify risks and dependencies early.
The Technical Support Analyst will resolve customer issues, troubleshoot software bugs, and escalate complex problems to the development team using Jira. They will also guide customers through software navigation, assist with HUD reporting, and contribute to internal knowledge base documentation.
Lead a team of three account managers to oversee customer lifecycle management, performance, and strategic relationship building. Partner with growth, product, and professional services teams to ensure customer success and drive retention and expansion.
The Solutions Consultant manages the full sales cycle for an assigned portfolio, including prospecting, demos, and contract negotiation. They also act as a regional expert to drive revenue growth and maintain strong client relationships through renewals and expansion.
