You will architect and build a shared internal AI platform to automate engineering workflows and scale agentic systems across the company. This role involves defining the AI strategy, integrating tools into the SDLC, and partnering with cross-functional teams to drive adoption and operational efficiency.
Serve as the primary technical point of contact for clients, managing implementation projects and troubleshooting complex technical issues. Partner with internal engineering and customer success teams to translate client needs into technical requirements and platform solutions.
You will build and scale the quality assurance, training, and enablement programs for the customer support team. This involves managing the Help Center, defining quality standards, and leveraging data and AI to improve overall customer experience.
Lead and develop a team of Customer Success Managers to drive retention, growth, and operational excellence for SMB and Mid-Market segments. Implement AI and automation to scale workflows and partner cross-functionally to ensure customers realize maximum value from the platform.
Design and deliver end-to-end product experiences, including full pages and feature flows, in collaboration with Product and Engineering. Contribute to the design system and iterate on designs based on user research and data insights.
Lead and develop a team of Technical Account Managers while scaling the function's operational efficiency and workflows. Serve as a senior escalation point for complex technical customer issues and partner with Product and Engineering teams to drive improvements.
Manage a portfolio of SMB or mid-market clients through the entire customer lifecycle to ensure satisfaction, retention, and growth. Collaborate with cross-functional teams to improve processes and communicate customer feedback to shape the product roadmap.
Design and operate high-integrity financial systems focusing on ledgering, transaction processing, and global money movement. Lead architectural decisions and mentor other engineers to ensure system correctness and reliability.
The Staff Product Manager will own the fintech strategy, defining how the company builds and scales its financial infrastructure. This role involves managing key fintech partnerships, driving build vs. partner decisions, and ensuring the stability and scalability of integrations.
