The Cloud Services Engineer will take hands-on ownership of the cloud services environment, ensuring the security, reliability, and performance of Microsoft Azure, Microsoft 365, and Cisco Meraki platforms. The role involves managing infrastructure, driving automation, supporting end-user services, and executing the decommissioning of legacy on-premises systems.
Log and respond to customer incidents and requests through phone and email, document cases accurately, and manage the support queue to meet service expectations and SLAs. Troubleshoot IT, hardware, basic telephony, and connectivity issues, resolving them where possible and escalating to relevant teams when needed.
The Solutions Architect is responsible for the hands-on implementation, configuration, and deployment of complex customer solutions centered on Microsoft Azure. They also own the design phase, producing high-level and low-level designs while acting as a senior technical authority for the professional services team.
The L3 Support Engineer is responsible for the hands-on implementation, configuration, and deployment of complex Microsoft Azure cloud solutions and related infrastructure. The role also involves designing technical architectures, authoring statements of work, and providing senior technical leadership and mentorship to the professional services team.
The L3 Support Engineer acts as the senior technical authority, leading the design and hands-on deployment of complex customer solutions across cloud, security, and networking domains. They are responsible for producing technical designs, mentoring junior engineers, and ensuring project delivery aligns with business and technical standards.
The Account Manager is responsible for retaining and expanding an existing portfolio of UK-based customers through proactive commercial development and relationship management. They will lead account planning, manage renewals, identify cross-sell opportunities, and maintain accurate records in Salesforce.
The Solutions Architect serves as the senior technical authority responsible for the design, configuration, and hands-on deployment of complex customer solutions. They also provide technical leadership, mentor junior engineers, and ensure all project deliverables align with high-level design specifications and business requirements.
You will provide world-class remote technical support by troubleshooting and diagnosing IT issues within defined SLAs. Additionally, you will maintain accurate case documentation and mentor colleagues to ensure high-quality service delivery.
