You will provide high-quality technical support to enterprise clients and agencies by troubleshooting complex WordPress performance and security issues. You will also collaborate with cross-functional teams to optimize platform performance and share technical knowledge.
The Business Development Representative will manage inbound leads, qualify prospects, and schedule meetings for the senior sales team. They will also leverage AI tools to enhance prospect research, follow-ups, and CRM data management while maintaining a focus on building customer relationships.
Advise product, engineering, and trust & safety teams on global regulations, content safety, and data privacy compliance. Develop scalable legal processes and represent the company's interests before regulators and government agencies.
You will manage and develop relationships with strategic agency partners to drive WordPress VIP revenue and product adoption. This involves creating growth strategies, providing partner training, and collaborating cross-functionally to ensure partner success and retention.
The Technical Account Manager will manage partner relationships, ensuring successful onboarding, site maintenance, and resolution of technical requests. They will act as the voice of the customer to internal product teams while driving the adoption of WordPress and Automattic products.
Manage the full sales cycle for mid-market and agency opportunities, from initial discovery to closing. Leverage AI tools for research and analysis while maintaining strong human relationships to drive revenue growth.
Own the product direction and execution for key areas of WooCommerce Payments, focusing on merchant and shopper experiences. Collaborate with engineering, design, and partners like Stripe and PayPal to improve reliability and reduce friction.
Lead and grow a $100M ARR strategic payment partnership with a target of 30% year-over-year growth. Act as the primary executive point of contact while aligning internal product, engineering, and finance teams to execute a multi-year joint business plan.
Build and scale the Revenue Operations function from the ground up, focusing on systems, processes, and data foundations. Partner with Sales and Customer Success leadership to drive predictable growth through operational excellence and analytical insights.
Lead the integrated marketing team to drive pipeline across priority industries through strategic programs and AI-driven execution. Manage a senior team of strategists and specialists while partnering with Sales and Product Marketing to align GTM stories with commercial impact.
Provide advanced technical support and complex debugging for enterprise WordPress customers via Zendesk. Serve as an escalation point to resolve intricate platform issues and document root causes for internal knowledge sharing.
The Customer Success Engineer will provide advanced technical support and consultation to enterprise customers, handling complex technical challenges and providing architectural guidance. They will work through Zendesk tickets and participate in customer calls to build trusted relationships and solve mission-critical problems.
Drive revenue growth by securing new enterprise clients and expanding existing accounts. Establish strategic relationships with C-level executives and manage both transactional and large multimillion-dollar opportunities.
Drive revenue growth by securing new public sector clients and expanding existing accounts. Establish strategic relationships with government officials and manage complex sales processes.
Manage publisher migrations and support publishers in optimizing their use of Newspack. Balance project management with relationship management to ensure successful outcomes.
