Lead a global 24/7 Support and Engineering team of 40+ people while driving the strategic vision for AI-augmented support. Partner with senior leadership to improve customer outcomes and develop the next generation of support leaders.
Automattic Careers
22 Remote Job Openings at Automattic Careers
Director of Professional Services, WordPress VIP
Automattic Careers
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Full Time
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4 days ago
Automattic Careers
Lead the Professional Services delivery organization for WordPress VIP, overseeing migrations, implementations, and custom enterprise engagements. Drive commercial growth by optimizing service offerings and integrating AI to accelerate time-to-value.
Technical Support Team Lead, Pressable
Automattic Careers
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Full Time
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15 days ago
Automattic Careers
Lead and mentor a team of Technical Support Engineers while acting as a player-coach by handling complex technical tickets and escalations. Monitor team performance metrics and SLAs to ensure world-class customer satisfaction and operational efficiency.
Partner with GMs and stakeholders to drive business decisions through financial modeling, revenue deep dives, and unit economics analysis. Lead monthly and quarterly business reviews while creating memos and dashboards to inform executive and board-level decisions.
Own the end-to-end content strategy, including the editorial calendar, original research reports, and SEO/AIO visibility to drive brand authority and pipeline. Manage contractor partners and implement AI agents to scale production and optimize the buyer journey.
Senior Social and Community Strategist
Automattic Careers
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Full Time
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a month ago
Automattic Careers
Own the end-to-end social and community strategy for WordPress VIP, focusing on LinkedIn and high-value B2B forums. Drive brand awareness and intelligence by managing employee advocacy, social listening, and strategic partnerships with creators.
Senior Integrated Marketing Strategist
Automattic Careers
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Full Time
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a month ago
Automattic Careers
Lead the integrated marketing team to drive pipeline across priority industries through strategic programs and AI-driven execution. Manage a senior team of strategists and specialists while partnering with Sales and Product Marketing to align GTM stories with commercial impact.
Director / Senior Manager of Experiential Marketing
Automattic Careers
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Full Time
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a month ago
Automattic Careers
Lead the strategy, execution, and measurement of WordPress VIP's global portfolio of in-person events to drive pipeline and revenue. Manage end-to-end event operations and collaborate cross-functionally to align programming with business goals.
Provide advanced technical support and complex debugging for enterprise WordPress customers via Zendesk. Serve as an escalation point to resolve intricate platform issues and document root causes for internal knowledge sharing.
Happiness Engineer – Customer Support & Success
Automattic Careers
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Full Time
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2 months ago
Automattic Careers
Provide technical support to customers via email and live chat to help them achieve publishing and commerce goals. Identify product improvements and advocate for customer needs internally to enhance the overall user experience.
Analyze vulnerable and malicious code to track emerging threats across the WordPress ecosystem. Build tools and processes to detect, prevent, and remediate malware and other security issues.
Product Manager, Growth & Analytics, Beeper
Automattic Careers
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Full Time
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2 months ago
Automattic Careers
You will own the product execution for growth initiatives, including defining specs, running experiments, and managing instrumentation. You are responsible for building dashboards and analyzing metrics to drive decision-making for the leadership team.
Director of Business Development, WooCommerce
Automattic Careers
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Full Time
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2 months ago
Automattic Careers
The Director will develop and implement a comprehensive partner program to drive revenue and ecosystem growth. They will identify, negotiate, and manage high-impact strategic partnerships with key technology and service providers.
Design exceptional products from start to finish, participating in all phases of design, from definition to development and optimization. Iterate actively with prototypes informed by user research, market trends, and business goals, while communicating and collaborating closely with engineers.
The Junior Account Executive will manage inbound leads, qualify prospects, create interest in WordPress hosting solutions, and schedule meetings for senior sales team members. This role heavily leverages AI tools for efficiency while maintaining human judgment in relationship building.
The Customer Success Engineer will provide advanced technical support and consultation to enterprise customers, handling complex technical challenges and providing architectural guidance. They will work through Zendesk tickets and participate in customer calls to build trusted relationships and solve mission-critical problems.
Ship user-facing AI features across Automattic’s product ecosystem and build and iterate rapidly on AI-powered products that directly impact millions of users. Collaborate with PMs, designers, and engineers in a fast-paced environment optimized for innovation.
Technical Account Manager - Automattic Special Projects Team
Automattic Careers
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Full Time
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5 months ago
Automattic Careers
The Technical Account Manager will drive partner adoption of WordPress and Automattic products, ensuring a high-quality experience from onboarding through support. Responsibilities include resolving partner requests, leading deployments, and acting as the voice of the customer for product teams.
Drive revenue growth by securing new enterprise clients and expanding existing accounts. Establish strategic relationships with C-level executives and manage both transactional and large multimillion-dollar opportunities.
Drive revenue growth by securing new public sector clients and expanding existing accounts. Establish strategic relationships with government officials and manage complex sales processes.
Senior Partner Manager – Enterprise
Automattic Careers
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Full Time
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6 months ago
Automattic Careers
The Senior Partner Manager will manage and develop relationships with strategic agency partners, focusing on driving WordPress VIP revenue. Responsibilities include onboarding new agencies, creating strategic plans for mutual growth, and advocating for partner needs within Automattic.
Technical Account Manager, Newspack
Automattic Careers
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Full Time
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6 months ago
Automattic Careers
Manage publisher migrations and support publishers in optimizing their use of Newspack. Balance project management with relationship management to ensure successful outcomes.
