Own the product direction and execution for key areas of WooCommerce Payments, focusing on merchant and shopper experiences. Collaborate with engineering, design, and partners like Stripe and PayPal to improve reliability and reduce friction.
Automattic Careers
21 Remote Job Openings at Automattic Careers
Global Account Director, Payment Partnerships - WooCommerce
Automattic Careers
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Full Time
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6 days ago
Automattic Careers
Lead and grow a $100M ARR strategic payment partnership with a target of 30% year-over-year growth. Act as the primary executive point of contact while aligning internal product, engineering, and finance teams to execute a multi-year joint business plan.
Build and scale the Revenue Operations function from the ground up, focusing on systems, processes, and data foundations. Partner with Sales and Customer Success leadership to drive predictable growth through operational excellence and analytical insights.
Act as a force multiplier for the CEO by managing priorities, calendars, and complex logistics. The role involves triaging demands, conducting deep research, and ensuring seamless operations behind the scenes.
Technical Support Team Lead, Pressable
Automattic Careers
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Full Time
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a month ago
Automattic Careers
Lead and mentor a team of Technical Support Engineers while acting as a player-coach by handling complex technical tickets and escalations. Monitor team performance metrics and SLAs to ensure world-class customer satisfaction and operational efficiency.
Partner with GMs and stakeholders to drive business decisions through financial modeling, revenue deep dives, and unit economics analysis. Lead monthly and quarterly business reviews while creating memos and dashboards to inform executive and board-level decisions.
Senior Social and Community Strategist
Automattic Careers
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Full Time
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2 months ago
Automattic Careers
Own the end-to-end social and community strategy for WordPress VIP, focusing on LinkedIn and high-value B2B forums. Drive brand awareness and intelligence by managing employee advocacy, social listening, and strategic partnerships with creators.
Senior Integrated Marketing Strategist
Automattic Careers
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Full Time
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2 months ago
Automattic Careers
Lead the integrated marketing team to drive pipeline across priority industries through strategic programs and AI-driven execution. Manage a senior team of strategists and specialists while partnering with Sales and Product Marketing to align GTM stories with commercial impact.
Director / Senior Manager of Experiential Marketing
Automattic Careers
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Full Time
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2 months ago
Automattic Careers
Lead the strategy, execution, and measurement of WordPress VIP's global portfolio of in-person events to drive pipeline and revenue. Manage end-to-end event operations and collaborate cross-functionally to align programming with business goals.
Provide advanced technical support and complex debugging for enterprise WordPress customers via Zendesk. Serve as an escalation point to resolve intricate platform issues and document root causes for internal knowledge sharing.
Happiness Engineer – Customer Support & Success
Automattic Careers
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Full Time
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2 months ago
Automattic Careers
Provide technical support to customers via email and live chat to help them achieve publishing and commerce goals. Identify product improvements and advocate for customer needs internally to enhance the overall user experience.
Product Manager, Growth & Analytics, Beeper
Automattic Careers
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Full Time
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3 months ago
Automattic Careers
You will own the product execution for growth initiatives, including defining specs, running experiments, and managing instrumentation. You are responsible for building dashboards and analyzing metrics to drive decision-making for the leadership team.
Director of Business Development, WooCommerce
Automattic Careers
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Full Time
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3 months ago
Automattic Careers
The Director will develop and implement a comprehensive partner program to drive revenue and ecosystem growth. They will identify, negotiate, and manage high-impact strategic partnerships with key technology and service providers.
Design exceptional products from start to finish, participating in all phases of design, from definition to development and optimization. Iterate actively with prototypes informed by user research, market trends, and business goals, while communicating and collaborating closely with engineers.
The Customer Success Engineer will provide advanced technical support and consultation to enterprise customers, handling complex technical challenges and providing architectural guidance. They will work through Zendesk tickets and participate in customer calls to build trusted relationships and solve mission-critical problems.
Ship user-facing AI features across Automattic’s product ecosystem and build and iterate rapidly on AI-powered products that directly impact millions of users. Collaborate with PMs, designers, and engineers in a fast-paced environment optimized for innovation.
Technical Account Manager - Automattic Special Projects Team
Automattic Careers
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Full Time
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6 months ago
Automattic Careers
The Technical Account Manager will drive partner adoption of WordPress and Automattic products, ensuring a high-quality experience from onboarding through support. Responsibilities include resolving partner requests, leading deployments, and acting as the voice of the customer for product teams.
Drive revenue growth by securing new enterprise clients and expanding existing accounts. Establish strategic relationships with C-level executives and manage both transactional and large multimillion-dollar opportunities.
Drive revenue growth by securing new public sector clients and expanding existing accounts. Establish strategic relationships with government officials and manage complex sales processes.
Senior Partner Manager – Enterprise
Automattic Careers
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Full Time
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6 months ago
Automattic Careers
The Senior Partner Manager will manage and develop relationships with strategic agency partners, focusing on driving WordPress VIP revenue. Responsibilities include onboarding new agencies, creating strategic plans for mutual growth, and advocating for partner needs within Automattic.
Technical Account Manager, Newspack
Automattic Careers
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Full Time
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6 months ago
Automattic Careers
Manage publisher migrations and support publishers in optimizing their use of Newspack. Balance project management with relationship management to ensure successful outcomes.
