The Director of Professional Services will lead the delivery organization, overseeing migrations, implementations, and custom engagements for enterprise WordPress clients. This role is responsible for driving revenue, optimizing delivery models through AI, and partnering with sales to identify growth opportunities.
The Business Development Representative will manage inbound leads, qualify prospects, and schedule meetings for the senior sales team. They will also leverage AI tools to enhance prospect research, follow-ups, and CRM data management while maintaining a focus on building customer relationships.
Advise product, engineering, and trust & safety teams on global regulations, content safety, and data privacy compliance. Develop scalable legal processes and represent the company's interests before regulators and government agencies.
You will manage and develop relationships with strategic agency partners to drive WordPress VIP revenue and product adoption. This involves creating growth strategies, providing partner training, and collaborating cross-functionally to ensure partner success and retention.
The Technical Account Manager will manage partner relationships, ensuring successful onboarding, site maintenance, and resolution of technical requests. They will act as the voice of the customer to internal product teams while driving the adoption of WordPress and Automattic products.
Own the product direction and execution for key areas of WooCommerce Payments, focusing on merchant and shopper experiences. Collaborate with engineering, design, and partners like Stripe and PayPal to improve reliability and reduce friction.
Build and scale the Revenue Operations function from the ground up, focusing on systems, processes, and data foundations. Partner with Sales and Customer Success leadership to drive predictable growth through operational excellence and analytical insights.
Provide advanced technical support and complex debugging for enterprise WordPress customers via Zendesk. Serve as an escalation point to resolve intricate platform issues and document root causes for internal knowledge sharing.
The Customer Success Engineer will provide advanced technical support and consultation to enterprise customers, handling complex technical challenges and providing architectural guidance. They will work through Zendesk tickets and participate in customer calls to build trusted relationships and solve mission-critical problems.
Drive revenue growth by securing new enterprise clients and expanding existing accounts. Establish strategic relationships with C-level executives and manage both transactional and large multimillion-dollar opportunities.
Drive revenue growth by securing new public sector clients and expanding existing accounts. Establish strategic relationships with government officials and manage complex sales processes.
Manage publisher migrations and support publishers in optimizing their use of Newspack. Balance project management with relationship management to ensure successful outcomes.
