Lead and scale a team of Technical Support Specialists in the Americas region to ensure exceptional customer experiences. Collaborate with Product and Engineering teams to resolve complex technical issues and improve support documentation.
Ashby
49 Remote Job Openings at Ashby
Lead and coach a team of Customer Success Managers to drive adoption and value realization for a large portfolio of high-touch customers. Develop scalable systems and repeatable best practices to ensure consistent, high-quality customer experiences as the company grows.
Own the end-to-end customer journey for upmarket APAC customers, serving as both the Implementation Specialist and Customer Success Manager. Drive long-term adoption, customer health, and value realization through strategic relationship building and technical product configuration.
The Engagement Manager is responsible for scoping and designing implementation approaches and creating Statements of Work for enterprise customers. They act as a bridge between the sales cycle and delivery to ensure a seamless handoff and long-term customer success.
Lead and coach a team of Startup Customer Success Managers to ensure early-stage customers achieve successful onboarding and enablement. Scale programmatic success models and collaborate cross-functionally to evolve the customer experience for the startup segment.
The role involves designing and coding complex UI/UX features and expanding the in-house design system. You will work end-to-end from researching problems and writing specs to implementing polished interfaces.
The role involves designing and coding complex UI/UX features and expanding the in-house design system. You will collaborate with product engineers to improve information hierarchy and implement polished user interfaces based on customer feedback.
The Design Engineer is responsible for both the visual design and technical implementation of product features. This includes enhancing the in-house design system and collaborating with Product Engineers to improve information hierarchy and user flows.
The role involves bridging the gap between design and engineering by designing and implementing features end-to-end. Responsibilities include enhancing the in-house design system and solving complex UX/UI problems for a high-scale product.
The role involves bridging the gap between design and engineering by designing and implementing features end-to-end. Responsibilities include enhancing the in-house design system and solving complex UX/UI problems for a product with over 100,000 weekly active users.
The role involves designing and coding features end-to-end, from wireframing and UX design to technical implementation. Responsibilities include enhancing the in-house design system and consulting on bespoke design work for Product Engineers.
Manage annual and month-to-month customer renewals for SMB accounts while handling contract questions and administrative tasks. Collaborate with Sales and Customer Success teams to ensure timely renewals and identify high-growth account opportunities.
Lead the internal HR operations and systems function, focusing on scaling people practices, implementing technology, and driving operational excellence. Responsibilities include managing HR systems, building analytical dashboards, and operationalizing performance management and compliance frameworks.
Manage the full sales cycle from pipeline generation to closing for Mid-Market accounts with 100-1k employees. Focus on new logo acquisition and self-sourcing over 50% of the sales pipeline.
Manage a book of early-stage customers through a pooled approach, serving as the main point of contact for onboarding and ongoing success. Create high-quality onboarding materials, documentation, and webinars while leading operational projects to improve customer retention.
Manage the full sales cycle from pipeline generation to closing for Mid-Market accounts in the Pacific and Central time zones. Focus primarily on new logo acquisition while handling expansion and upsell opportunities for existing business accounts.
Lead the GTM Systems & Tools team to architect and manage the entire revenue tech stack for Marketing, Sales, and Customer Success. Focus on data governance, systems integration, and streamlining operational workflows to support scaling past $100M ARR.
Diagnose and resolve complex technical issues related to system integrations, APIs, and product functionality for APAC customers. Collaborate with Engineering to report bugs and contribute to the internal knowledge base and documentation.
Lead and coach a global team of Startup Contract Managers responsible for renewals, pricing conversations, and commercial partnership management. Build scalable operational workflows and partner cross-functionally to align on customer strategy and commercial outcomes.
Own the end-to-end recruitment process for GTM roles including G&A, Professional Services, Customer Success, and Sales. Focus on attracting high-quality talent and building robust talent pools using data-driven strategies to meet company growth needs.
Manage the full sales cycle from pipeline generation to closing for Mid-Market accounts with 100-1k employees. Focus on new logo acquisition and self-sourcing over 50% of the sales pipeline.
Lead the strategic evolution of the Support Engineering function by designing scalable technical support systems and tooling. Partner with Engineering and Product teams to reduce recurring technical issues and ensure support insights influence the product roadmap.
Define and manage technical requirements for enterprise customers integrating Ashby ATS with Workday and other HCM systems. Act as a technical subject matter expert to advise customers on integration best practices and configurations to achieve business outcomes.
Take end-to-end ownership of product features, including researching competitors, writing product specs, and creating wireframes. Implement technical solutions across the full stack while building reusable building blocks to increase engineering leverage.
Take end-to-end ownership of product features, from researching competitors and writing specs to designing wireframes and implementation. Collaborate with stakeholders to build powerful abstractions and high-quality software for Talent Acquisition tooling.
Take end-to-end ownership of product features, including researching competitors, writing product specs, and creating wireframes. Implement technical solutions across the full stack while building reusable building blocks to increase engineering leverage.
The role focuses on designing and scoping professional services for enterprise customers during the pre-sales cycle to ensure a seamless transition to implementation. You will create Statements of Work and partner with Sales and Customer Success to accelerate time-to-value and drive long-term outcomes.
Lead an EMEA-based team of Implementation Specialists to ensure high-quality onboarding for Strategic and High Touch customers. Partner cross-functionally to scope and plan implementations that accelerate time-to-value and drive product adoption.
Take end-to-end ownership of product features, from researching competitors and writing specs to designing wireframes and implementation. Build reusable building blocks across the full stack to support Talent Acquisition software and other expanding product areas.
You will take end-to-end ownership of product features, including research, design, and implementation. You will work collaboratively to solve complex customer problems while maintaining high standards for software quality and system architecture.
You will take end-to-end ownership of product features, including research, specification, design, and implementation. You will work collaboratively to build high-quality, scalable software while maintaining a focus on customer needs and long-term technical investments.
You will take end-to-end ownership of product features, including research, design, and implementation. You will work collaboratively to solve complex customer problems while maintaining high standards for software quality and system architecture.
You will take end-to-end ownership of product features, including research, specification, design, and implementation. You will work collaboratively to solve complex customer problems while maintaining high standards for software quality and system architecture.
The Support Engineer will diagnose and resolve technical issues while identifying patterns to drive product improvements. They will also collaborate with the engineering team and contribute to documentation and support enablement strategies.
You will own the technical configuration for new customers and partner with senior specialists to ensure successful platform implementation. Additionally, you will define testing plans, document configuration choices, and act as a proactive guide to ensure customers achieve value.
You will partner with Account Executives to deliver personalized product demonstrations and manage complex sales cycles for DACH customers. Additionally, you will facilitate product trials, coordinate RFP responses, and translate customer feedback into product requirements.
The Enterprise Sales Manager will lead and scale the North American Enterprise AE team while being accountable for segment revenue results. They will partner with senior AEs to maximize win rates on large-scale competitive deals and foster cross-functional alignment across product and marketing teams.
The role involves building the EMEA outbound pipeline by identifying, mapping, and engaging high-quality prospects using a multi-channel approach, while partnering closely with Account Executives to drive pipeline generation in Mid-Market and Enterprise segments. Responsibilities also include crafting personalized outreach, contributing to sales playbooks through testing new prospecting plays, and maintaining clean CRM data to hit KPIs.
The specialist will manage and execute the end-to-end implementation of Ashby’s solution for mid-market and smaller enterprise customers, handling 12-15 active implementations concurrently. The primary goal is to support customers in achieving swift setup and desired outcomes with Ashby.
The specialist will manage and execute the end-to-end implementation of Ashby’s solution for mid-market and smaller enterprise customers, aiming to ensure a positive customer experience and expedited time to value for a book of business averaging 15 active implementations.
The role involves managing the full sales cycle for enterprise accounts in Eastern and Central time zones, focusing primarily on new logo acquisition through a mix of inbound and outbound efforts. The executive will also manage a small number of existing customer accounts for expansion and upsell opportunities.
The role involves managing the full sales cycle for Enterprise accounts (1,000+ employees), focusing primarily on new logo acquisition through a mix of inbound and outbound efforts within a defined territory and curated account list. The executive will also handle a small number of expansion and upsell opportunities within existing customer accounts.
The Implementation Specialist is responsible for managing and executing the end-to-end implementation of Ashby’s solution for strategic (predominantly Enterprise) new customers, ensuring a strong foundation and expedited time to value. This involves developing and executing implementation plans while maintaining high levels of customer engagement and proactively guiding them through the process.
The Support Engineering Manager will oversee a technically proficient team focused on resolving complex product issues, supporting integrations, and influencing product decisions through customer insights, while also defining best practices for this new function. This involves leading and developing engineers, building scalable processes for technical triage and debugging, and collaborating closely with Engineering and Product teams.
The specialist will work closely with customers daily, handling complex tasks like troubleshooting sophisticated integrations and guiding users through detailed workflows and best practices for a complex product. They will also contribute to internal projects focused on improving team enablement and workflow automation.
In this role, you will work directly with customers, addressing complex integration troubleshooting and providing detailed workflow instructions. You will also engage in projects aimed at improving team efficacy and customer support.
In this role, you will work directly with customers, addressing complex integration troubleshooting and providing detailed workflow instructions. You will also engage in projects aimed at improving team processes and customer support.
In this role, you will work directly with customers, addressing complex integration troubleshooting and providing detailed workflow instructions. You will also engage in projects aimed at improving team workflows and customer support.
You will onboard, train, and support the adoption of Ashby with customers across the region. You will manage a four to eight week implementation while continuing to deliver value through the customer journey.
