ASAPP

Own the strategy and roadmap for the Messaging Platform, Virtual Agent, and AI Services to enhance human-AI collaboration in customer experience. Lead the development of AI-augmented tools to improve agent productivity and manage multi-channel deployments across web and mobile.

Own the data layer of the platform, including customer-facing dashboards, analytics, and APIs that demonstrate the value of GenerativeAgent. Drive the data strategy and roadmap to ensure consistent, scalable metrics and ROI narratives for enterprise customers.