The Resource Planner is responsible for workforce forecasting, scheduling, and real-time resource management for over 300 Care Center consultants. This role ensures optimal staffing levels and service-level performance while managing budget objectives and operational disruptions.
The Manager will lead global accounting compliance, statutory reporting, and tax obligations across multiple jurisdictions. They will also manage external financial audits and ensure adherence to various international accounting standards.
You will own the architecture of global web and mobile platforms, leading the modernization of legacy portals into scalable, cloud-native AWS solutions. The role involves a mix of high-level solutioning, hands-on .NET development, and mentoring engineering team members.
The QA Automation Engineer will design and implement scalable automation frameworks for UI, API, and performance testing across enterprise applications. They will also integrate quality gates into CI/CD pipelines and collaborate with engineering teams to drive continuous improvement and defect resolution.
The Real Time Analyst is responsible for monitoring and reporting schedule adherence in real-time to ensure contractual standards are met. They act as a liaison between operations and IT/Telecom to manage call flow, routing, and system performance issues.
