Respond to customer inquiries via phone, email, and chat regarding software and hardware issues. Triage, troubleshoot, and document technical problems while providing professional and efficient customer support.
The Sales Consultant is responsible for hunting new business within independent insurance agencies and managing existing client relationships. They will work with solution consultants to create business plans and demonstrate how SaaS products can help clients achieve their goals.
The Data Engineer will build, model, and maintain data solutions while optimizing data architecture and accessibility for large-scale datasets. They will collaborate with cross-functional teams to implement scalable data models and ensure data integrity throughout the lifecycle.
Establish the operating cadence, frameworks, and reporting to align product and engineering outcomes with long-term business goals. Facilitate portfolio prioritization and translate technical performance into actionable insights for the executive team and board.
The role focuses on designing, building, and maintaining modern design systems to ensure product consistency and scalability across insurance software. This includes creating reusable patterns in Figma and implementing complex interactions and production-ready components.
The Senior UX Designer will develop a deep understanding of user needs to create wireframes, mockups, and prototypes for the EZLynx product suite. They will conduct primary user research and usability testing while collaborating with product and development teams to ensure platform consistency.
Establish and lead the product analytics function from the ground up, defining KPI frameworks and instrumentation strategies. Partner with cross-functional leaders to translate user behavior and data insights into actionable product roadmap priorities.
Lead the design and development of scalable, cloud-native accounting and reconciliation systems within the Financial Management Division. Collaborate with cross-functional teams to deliver high-quality software while mentoring junior engineers and guiding architectural decisions.
Develop and maintain robust web applications and microservices using React and Golang. Collaborate with Architects and Product Owners within a Scrum team to deliver high-quality technical solutions and mentor other engineers through code reviews.
Lead and develop high-performing software engineering teams to deliver reliable products and platform capabilities for the Financial Management segment. Drive engineering excellence by setting technical direction, reducing tech debt, and implementing AI and automation to increase delivery velocity.
