The Network Engineer is responsible for the deployment, installation, and configuration of enterprise-level networking and Wi-Fi equipment for hospitality clients. They must troubleshoot network performance issues and maintain high-quality system documentation while working independently or as part of a team.
The engineer serves as the primary technical escalation point for network and voice issues while developing training programs to reduce future escalations. They are also responsible for maintaining technical standards documentation and managing recurring cadence meetings with corporate brand partners.
The Video Install Manager is responsible for implementing video technology products, executing installations, and configuring systems while acting as a primary project management resource. They must troubleshoot technical issues, maintain high customer satisfaction, and collaborate with internal teams to ensure projects are completed within timeframes and budgets.
The Senior NEC Support Engineer serves as the primary escalation point for complex voice and hospitality technology issues, managing cases from diagnosis through resolution. The role involves performing root-cause analysis, mentoring junior engineers, and providing both remote and onsite support for NEC systems.
