The Service Desk Engineer II manages the onboarding and offboarding of clients, coordinates project buildouts, and oversees system refreshes. They act as the primary point of contact for clients while ensuring operational excellence through quality control and budget management.
Provide first-level technical support for television delivery systems, troubleshoot customer and field-agent service requests, and dispatch technicians or escalate complex issues. Use remote tools and dashboards to diagnose equipment, minimize downtime, manage service costs, and support parts, records, and Tier 1 staff.
The Lead Voice Installer manages the end-to-end delivery of large-scale voice and VoIP projects, including technical execution and documentation. They also provide mentorship to junior team members and act as the primary onsite liaison for customers.
The Network Engineer is responsible for the deployment, installation, and configuration of enterprise-level networking and Wi-Fi equipment for hospitality clients. They must troubleshoot network performance issues and maintain high-quality system documentation while working independently or as part of a team.
The engineer serves as the primary technical escalation point for network and voice issues while developing training programs to reduce future escalations. They are also responsible for maintaining technical standards documentation and managing recurring cadence meetings with corporate brand partners.
