The Product Support Specialist is responsible for resolving complex customer inquiries and providing timely, empathy-based solutions for software users. They also configure software, maintain support tickets, and collaborate with internal R&D teams to prevent recurring issues.
Execute the full software development lifecycle to deliver web applications and features for the Aline platform. Provide technical support to customers and internal teams while troubleshooting and resolving software errors.
Drive growth through a dual motion of net-new logo acquisition and the development of a strategic partner ecosystem. Manage the full sales cycle from discovery and business case creation to closing deals and enabling partners to generate referrals.
The Business Development Executive is responsible for the entire sales cycle to acquire net-new mid-market logos within the senior living industry. This includes conducting deep discovery, building financial business cases, and managing a clean Salesforce pipeline to meet defined quotas.
The Director of Business Development is responsible for driving net-new logo acquisition within the Enterprise and Strategic segments of the senior living industry. This includes managing the full sales cycle from initial outreach and discovery to closing contracts and maintaining a healthy pipeline.
Lead the GTM operational infrastructure by owning the data model, tech stack, and core processes across Sales, Marketing, and Customer Success. Establish enablement programs and reporting frameworks to drive revenue outcomes and ensure a single source of truth for leadership.
Execute the full software development lifecycle to deliver web applications and features for the Aline platform. Provide technical support to customers and internal teams while troubleshooting and resolving software errors.
Lead the design and execution of API-driven system integrations to connect operational workflows across the senior living ecosystem. Collaborate with engineering and external partners to ensure integrations are scalable, reliable, and aligned with platform strategy.
This role involves leading the strategy and execution of digital customer success and education programs to drive product adoption and customer value realization across the customer base. The manager will oversee customer education initiatives, digital engagement strategy, and product-focused subject matter experts.
