You will design and implement AI-powered features and agentic workflows within the .NET/Azure stack to enhance the company's senior care platform. This involves integrating LLMs, managing RAG pipelines, and ensuring production-grade reliability and compliance.
The Executive Customer Success Manager will act as a trusted advisor to high-engagement enterprise customers, managing relationships and driving long-term success strategies. They will lead executive business reviews, monitor health metrics, and influence internal product and go-to-market strategies.
The Product Support Specialist is responsible for resolving complex customer inquiries and providing timely, empathy-based solutions for software users. They also configure software, maintain support tickets, and collaborate with internal R&D teams to prevent recurring issues.
The Business Development Executive is responsible for the entire sales cycle to acquire net-new mid-market logos within the senior living industry. This includes conducting deep discovery, building financial business cases, and managing a clean Salesforce pipeline to meet defined quotas.
Lead the GTM operational infrastructure by owning the data model, tech stack, and core processes across Sales, Marketing, and Customer Success. Establish enablement programs and reporting frameworks to drive revenue outcomes and ensure a single source of truth for leadership.
Lead the design and execution of API-driven system integrations to connect operational workflows across the senior living ecosystem. Collaborate with engineering and external partners to ensure integrations are scalable, reliable, and aligned with platform strategy.
This role involves leading the strategy and execution of digital customer success and education programs to drive product adoption and customer value realization across the customer base. The manager will oversee customer education initiatives, digital engagement strategy, and product-focused subject matter experts.
