Aline

Lead the design and execution of API-driven system integrations to connect operational workflows across the senior living ecosystem. Collaborate with engineering and external partners to ensure integrations are scalable, reliable, and aligned with platform strategy.

The Product Support Specialist resolves complex software issues and provides timely solutions to users while maintaining an empathy-based customer experience. Responsibilities include documenting inquiries, configuring software solutions, and collaborating with R&D teams to prevent recurring issues.

This role involves leading the strategy and execution of digital customer success and education programs to drive product adoption and customer value realization across the customer base. The manager will oversee customer education initiatives, digital engagement strategy, and product-focused subject matter experts.