Work with clients to gather requirements, configure and implement software solutions, and provide technical support by troubleshooting issues and updating custom logic, mappings, and system configurations. Coordinate with clients and internal teams on project progress and issue resolution, communicate customer feedback, and support successful project delivery and customer satisfaction.
The Principal Database Administrator will serve as the technical authority for SQL Server architecture, high availability, and disaster recovery across the Sierra cloud platform. This role involves leading complex incident remediation, designing database resilience, and collaborating directly with client-side IT teams.
The Director of Professional Services will lead delivery operations and customer implementations for Expert and Sierra product lines while driving operational excellence and scalability. This role involves managing cross-functional teams, overseeing strategic accounts, and ensuring alignment with company growth and profitability targets.
The Senior Project Manager is responsible for leading the planning and implementation of multiple mid-size to large software projects simultaneously. They will manage project budgets, timelines, and resources while providing direction to project teams and reporting progress to stakeholders.
The Senior Solutions Engineer provides pre-sales technical support by delivering product demonstrations, technical presentations, and solution designs to prospective and existing clients. They partner with the sales team to translate business requirements into detailed technical specifications and prototypes to ensure successful solution implementation.
The Solutions Platform Engineer maintains the availability, stability, and functionality of the global product demonstration environment. They troubleshoot technical issues across the full stack and coordinate platform changes, deployments, and user access management.
The Principal Technical Consultant is responsible for gathering business requirements and configuring software solutions to meet client needs. They lead the implementation process, provide technical guidance during go-live, and deliver training to ensure successful product adoption.
The Product Manager will own the product strategy and execution for a specific area, translating market needs into a clear roadmap. They will collaborate with cross-functional teams to deliver AI-driven, client-centric value and improve workflow efficiency.
