Deliver professional customer support via phone, chat, email, and SMS while resolving inquiries with empathy and efficiency. Maintain strict data privacy standards and document all interactions accurately within company systems.
The Support Specialist will handle inbound customer calls and emails to provide accurate answers regarding billing, portal support, and general inquiries. They will also guide users through troubleshooting and website navigation while collaborating with the team to improve service quality.
The agent is responsible for answering incoming calls and emails to assist customers with inquiries, complaints, and donation processing. They must also document interactions, identify trends, and escalate complex issues to management.
