The Customer Success Manager will own the full customer lifecycle from onboarding through renewal and expansion to ensure measurable value realization. They will act as a strategic advisor to stakeholders, driving product adoption and scaling success practices across accounts.
You will design and manage complex prompt architectures and agentic workflows for AI-driven customer experience platforms. This involves building routing systems, training AI models, and documenting technical processes to enhance conversational capabilities.
You will own the end-to-end Console experience, including information architecture, navigation, and configuration flows for the platform. Additionally, you will define how an AI assistant helps customers operate the platform and partner with engineering to build reusable capabilities.
You will manage the full sales cycle from outbound prospecting to closing deals with enterprise-level clients. Additionally, you will act as a thought leader to evangelize AI-led revenue growth and partner with leadership to refine sales strategies.
Lead the end-to-end deployment of AI Superhumans into customer web environments, focusing on technical scoping and production rollout. Establish the forward deployed motion by creating repeatable playbooks and internal tooling to scale the function.
Manage a portfolio of B2B SaaS customers end-to-end from onboarding through renewal and growth. Connect product adoption to business value and act as a trusted advisor to scale customer use cases.
Own the full sales cycle from outbound prospecting to closing and expansion across mid-market and enterprise segments. Lead strategic discovery and demo calls while partnering with leadership to evolve GTM strategy and messaging.
