Technical Account Manager (Bilingual Spanish/English)

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WHO WE ARE

Tealium is the Customer Data Infrastructure for a world where data is always moving. We connect the interaction, data, and experience layers so organizations can collect signals from anywhere, build context in real time, and activate it wherever it’s needed — across agents, apps, and physical devices.

More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale.

Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries.  We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.  We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect.  

With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation.  Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include:

• A Leader in the 2025 Gartner® Magic Quadrant™ for Customer Data Platforms 
• 2025 TrustRadius Award Winner: Buyer’s Choice
• 2024 Invoca Partner Collaboration Award
• 2024 G2 Leader in Tag Management & Enterprise Data Governance
• Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024)
• Named on Destination CRM’s 2024 Top 100 Technologies List for Sales
• Named on the 2024 Best and Brightest in the Nation list
• BuiltIn’s 2024 Best Place to Work

WHAT WE ARE LOOKING FOR

Tealium is seeking a strategic, driven Technical Account Manager (TAM) to serve as a trusted advisor and primary technical authority for our enterprise customers. In this pivotal role, you will bridge the gap between complex business strategy and technical execution, guiding clients through platform configuration, optimization, and value realization across their customer data ecosystem. By taking complete ownership of customer health, proactively mitigating technical risks, and leveraging AI-enabled workflows to streamline support, you will accelerate time-to-value and position Tealium as an indispensable foundation for our clients' digital initiatives.

As the ideal candidate, you possess a blend of SaaS technical expertise, account management acumen, and a relentless focus on measurable business outcomes. You thrive in cross-functional environments, seamlessly collaborating with product, engineering, and customer success teams to advocate for customer needs and influence product roadmaps. With deep expertise in modern adtech and martech landscapes, you bring an ownership mentality to every interaction, turning complex technical challenges into strategic opportunities, fostering transparent communication across all organizational levels, and driving long-term customer retention and growth.

The ideal candidate will be located in or near Mexico City to facilitate regular on-site collaboration with prospects/customers and regional travel. Fluency in both Spanish and English is required to partner with clients and internal teams. 

YOUR DAY TO DAY

• Own the end-to-end technical relationship and account strategy for assigned enterprise customers, ensuring platform alignment with business objectives.
• Drive proactive account health management, utilizing data-driven insights and AI-assisted analytics to predict technical risks, design mitigation plans, and deliver executive-level monthly business reviews.
• Lead strategic technical conversations and architectural discussions, guiding clients through complex environment changes, software releases, and configuration best practices.
• Serve as the primary escalation point for critical technical issues, orchestrating cross-functional teams across engineering and support to achieve rapid, high-quality resolutions.
• Champion customer advocacy internally by identifying product friction, providing feedback to product management, and co-creating solutions that influence the platform roadmap.
• Scalably elevate customer and internal knowledge by documenting complex integration use cases and creating best-practice framework resources.
• Deliver targeted technical enablement and platform training sessions to client teams, empowering them to maximize the value of their Tealium investments.

WHAT YOU BRING TO TEALIUM

• Bilingual fluency in both Spanish and English, with the ability to communicate effectively in both written and spoken form.
• Demonstrated success in client-facing technical account management or technical consulting within a SaaS enterprise environment, including hands-on experience with Tealium solutions or the broader adtech/martech ecosystem.
• Strong technical foundation in web and mobile technologies, including comfort with reading, writing, and debugging JavaScript, utilizing browser developer tools, and applying web analytics frameworks.
• Proven ability to analyze complex data flows, leverage debugging tools, and utilize BI or database concepts to solve sophisticated technical challenges efficiently.
• Excellent strategic communication and relationship-building skills, with a track record of presenting confidently to both technical teams and executive leadership.
• Resourceful problem-solving mindset with a history of leveraging modern digital tools, documentation, and automated workflows to accelerate issue resolution.
• Adaptable team player who thrives in cross-functional collaboration, driving consensus across engineering, product, and account teams to deliver trusted customer outcomes.
• Commitment to continuous learning and staying ahead of emerging trends in data privacy, digital marketing, analytics, and enterprise data infrastructure.
• Ability to travel up to 25% as needed to support customer meetings, executive engagement, and industry events.

WAGE TRANSPARENCY

In several countries worldwide, including regions within the EMEA and APJ, employers are required or strongly encouraged to include salary ranges in job postings. While requirements vary by location, transparency is a core value at Tealium. We’re committed to providing clear and consistent compensation information to all applicants, regardless of location.

This full-time position offers a base salary range of $MX 480,000 to $MX 820,000 Pesos annually. The final offer is determined by job-related skills, experience, and qualifications. The role may also be eligible for a performance-based bonus and equity options.

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WHY YOU WANT TO WORK HERE

At Tealium,  we don’t just offer the ordinary, we provide the extraordinary: 

• Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium
• Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries
• Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually
• Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment
• Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants 
• Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays
• Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness
• Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs
• Health and Related Benefits Programs, offering market competitive benefits programs