Sr Strategic Account Manager (Remote Opportunity)

S&S ACTIVEWEAR

JOIN US AND "CREATE YOUR VISION"

About Us

S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper-fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation. 

Our success has compounded since the Company’s humble beginnings in 1988 as a regional t-shirt distributor to a leading, multi-billion-dollar value-added distribution platform that drives market penetration for our suppliers while enabling the growth, operations and fulfillment for a diverse range of customers across channels and business sizes.   We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability

Prime Line, the hard goods division of S&S, brings promotional product distributors top products in the best-selling categories. Backed by high achieving commercial groups, Prime Line is here to service every need a customer may have.

About The Role

The Senior Strategic Account Manager is responsible for developing, growing, and managing the company's largest and most strategic distributor relationships. This individual serves as a trusted business advisor to executive-level customers while leading cross-functional efforts to drive revenue growth, profitability, customer retention, and market share. 

Reporting to the General Manager, this role partners closely with Merchandising, Marketing, Customer Experience, Operations, Supply Chain, and Product Development to execute strategic initiatives that strengthen customer relationships and position the company as a preferred supplier. 

This position requires exceptional consultative selling skills, executive presence, strategic thinking, and deep knowledge of the promotional products industry. 

Compensation & Schedule

Salaried: Based on experience

Monday - Friday, Full-Time

Benefits

We offer a comprehensive benefits package designed to support your life, health, and future. Benefits begin 0–90 days after hire and include Vacation, Personal, and Sick time; Medical, Dental, Vision, Life Insurance, and Disability coverage; Flexible Spending Accounts; and a 401(k) plan. You’ll also enjoy discounts on brand‑name apparel, fun employee events, and meaningful opportunities for growth and advancement. Join a company that invests in you from day one.

Key Responsibilities 

Strategic Account Leadership 

• Develop and execute annual business plans for assigned strategic distributor accounts. 
• Build long-term executive relationships across customer organizations. 
• Identify new revenue opportunities through product expansion, category growth, decoration capabilities, and strategic initiatives. 
• Conduct quarterly business reviews utilizing sales analytics, market trends, and performance metrics. 
• Create growth strategies that increase revenue, profitability, and customer loyalty. 
• Negotiate annual agreements and strategic partnerships. 

Business Development 

• Identify opportunities to grow share within existing national accounts. 
• Prospect and convert targeted high-potential distributors. 
• Develop sales strategies around new product launches and emerging market trends. 
• Collaborate with sales leadership on strategic account penetration plans. 

Customer Relationship Management 

• Become the primary executive contact for assigned strategic customers. 
• Understand customer business models, goals, challenges, and competitive landscape. 
• Resolve complex customer issues through collaboration across departments. 
• Maintain high customer satisfaction and retention levels. 

Cross-Functional Leadership 

Partner with: 

• Merchandising on product assortment and exclusive opportunities 
• Marketing on campaigns and promotional initiatives 
• Operations on service improvements and production capabilities 
• Supply Chain on inventory planning and forecasting 
• Customer Experience to improve service levels 
• Finance on pricing strategies and profitability 

Market Intelligence 

• Monitor industry trends and competitive activity. 
• Provide recommendations regarding pricing, products, decoration technologies, and service enhancements. 
• Share customer insights to influence company strategy. 

Performance Management 

Responsible for achieving: 

• Annual revenue targets 
• Gross profit objectives 
• Strategic account growth 
• Customer retention 
• New business development 
• Forecast accuracy 
• Sales pipeline management 

Qualifications 

• Bachelor's degree preferred. 
• 7-10+ years of successful sales or account management experience. 
• Minimum 5 years within the promotional products industry. 
• Proven success managing national or enterprise distributor accounts. 
• Demonstrated history of exceeding sales goals. 
• Strong business acumen with the ability to analyze financial performance. 
• Exceptional presentation and communication skills. 
• Executive-level relationship management experience. 
• Proficiency with CRM platforms and Microsoft Office Suite. 

Desired Experience 

• Experience working with Top 100 promotional products distributors. 
• Knowledge of supplier operations and manufacturing processes. 
• Understanding of decoration methods including screen print, laser engraving, embroidery, UV printing, digital print, and heat transfer. 
• Experience leading strategic business reviews. 
• Strong negotiation and contract management skills. 
• Experience collaborating across multiple functional departments. 

Leadership Competencies 

• The successful candidate will demonstrate: 
• Strategic thinking 
• Executive presence 
• Customer-first mindset 
• Business and financial acumen 
• Relationship building 
• Consultative selling 
• Problem solving 
• Collaboration and influence 
• Accountability 
• Results orientation 
• Adaptability 
• Strong organizational skills 

Key Performance Indicators (KPIs) 

• Revenue growth 
• Gross margin performance 
• Customer retention rate 
• Share-of-wallet growth 
• New strategic account acquisition 
• Quarterly business review execution 
• Customer satisfaction scores 
• Forecast accuracy 
• Pipeline development 
• Strategic initiative completion 

Travel 

Travel is expected approximately 50%, including customer visits, industry trade shows, national sales meetings, and executive business reviews. 

Physical Demands

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Equal Opportunity Employer

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. 

This job offer is contingent upon the completion of a satisfactory background check.