Director of Curriculum & Instruction, Affiliate and Partner Support (Full-Time/Remote)

ABOUT GENERATION:

At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high-priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 150,000+ graduates and 23,000+ employers across 50 professions and 17 countries.

When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed.  Three months after completing our program, graduates have a 78% job placement rate, rising to 88% within six months. Of our employed graduates, 79% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings.  Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1.9 billion in wages. Generation graduates typically have a secondary school background, 52% are female, 28% have dependents, and the majority identify with underrepresented communities in their country.

Position Overview:

The Director of Curriculum & Instruction (C&I), Affiliate and Partner Support oversees the Global C&I team’s program implementation, instructional strategy and strategic support model for Generation’s 17 countries and direct implementation projects.

The Director is responsible for developing and executing a clear vision for the Affiliate Support Team and directly managing and coaching a team of regional and functional Global C&I Leads to ensure they provide strong strategic guidance, problem-solving and program implementation support to affiliate C&I leaders and CXOs.

The Director serves as the primary strategic thought partner to regional and country leadership on all matters related to learning quality, instructional effectiveness, and program implementation. Through deliberate regional engagement, regular one-to-one meetings, and ongoing analysis of implementation data and learner outcomes, the Director maintains a continuous pulse on the health of teaching and learning across Generation's global network. The Director identifies emerging risks and opportunities, supports critical strategic decisions, and leads resolution of complex stakeholder, implementation, and instructional quality challenges across Generation's 17 countries and partners serving more than 20,000 learners annually.

The Director also drives the vision for Generation’s global instructor support strategy, maintaining and overseeing existing instructional initiatives, such as the Learning & Teaching (L&T) rubric, to ensure their effective implementation across all country affiliates.

Additionally, the Director works collaboratively with other senior leaders to develop processes and spearhead initiatives to improve program implementation and internal C&I team operations. The Director is a key leader on the Global C&I team and Generation’s global team more broadly. This role is a great fit for an experienced team leader with significant senior stakeholder management and program implementation support experience in multiple regions across the world.

As many Generation affiliates scale rapidly and shift toward a training-service-provider (TSP) delivery model, the Director is also responsible for sharpening the global team’s instructional strategy in the context of AI, ensuring instructional quality keeps pace with the speed and scale of that transition.

Success in this role requires balancing strategic partnership, instructional leadership, and operational problem-solving while maintaining close relationships with regional and affiliate leadership teams to ensure Generation's learning and teaching model remains effective, scalable, and responsive to local needs.

Key Accountabilities & Responsibilities:

Strategic Leadership and Senior Stakeholder Management

• Develop and execute a clear vision and operating model for the Affiliate Support Team that is aligned with the broader C&I team’s and organization’s mission and objectives.
• Establish and maintain regular strategic engagement with affiliate C&I leaders, country CEOs, and regional leadership teams through structured one-to-one meetings, regional stepbacks, and learning quality discussions to assess instructional effectiveness, identify emerging challenges, and strengthen instructional outcomes across the network.
• Serve as the voice of affiliate and regional learning needs within the Global C&I team, ensuring insights from country implementation inform global strategy, product development, instructor support, and operational priorities.
• Drive the vision for Generation’s global instructor support strategy, maintaining and overseeing existing instructional initiatives, such as the Learning & Teaching (L&T) rubric, to ensure their effective implementation across all country affiliates.
• Problem solve key strategic decisions/challenges and resolve major issues or escalations related to stakeholder management and program implementation for all of Generation’s 17 countries and partners.
• Provide strategic guidance and thought leadership to regional CXO leadership on all topics related to teaching and learning (facilitating annual goals conversations; advising on optimal team staffing models; new partnerships, professions, geographies, etc.).
• Collaborate with senior leadership on overall Curriculum and Instruction strategy, ensuring Affiliate Support Team’s initiatives are aligned with and contributing to the broader team and organizational priorities.
• Drive cross-functional collaboration with the leaders of internal teams – including Instruction, Online, Product, Learner Engagement, Data and other- to ensure our programs and support services meet the evolving needs of our partners and affiliates.
• Join calls with external stakeholders (including employers, funders, governments, etc) to secure key projects and resources and/or represent Generation’s C&I methodology upon request.
• Design and implement a monitoring and evaluation plan - including quarterly affiliate pulse surveys and comprehensive end-of-year surveys - to track measurable indicators of global C&I support health and strength (e.g., satisfaction scores, support utilization, and confidence ratings) across country affiliates and projects.
• Lead a strategic initiative (e.g., disability inclusion) and/or participate in global task forces to provide the curriculum and instruction perspective, when applicable.
• Sharpen the Global C&I team’s instructional strategy for an AI-enabled learning environment, evaluating where AI can responsibly accelerate instructor onboarding, coaching, and ongoing support without compromising fidelity to our standards.
• Evolve the Global C&I team's instructional model - including rapid instructor onboarding, coaching, and quality assurance - to keep pace with affiliates' shift to a Training Service Provider (TSP) delivery model.

Generation Direct Strategy Oversight

• Own strategic oversight of Generation Direct as its own distinct accountability area, setting the vision and instructional strategy for Generation’s direct-run country programs (currently Ghana, the US, and Colombia) and any new direct-run geographies or tracking experiments.
• Set and execute the strategy for instructional experiments in Generation Direct programs, supervise their adoption, and disseminate learnings to enhance instructional practices across affiliates.
• Support operations in Generation Direct contexts through coaching and supervising Generation Direct Leads, and represent Generation Direct on the Generation Direct Steering Committee.

Team management and coaching

• Directly manage and support a remote and geographically dispersed team of Global C&I Leads and managers, driving regular operational support and coaching, performance evaluations, and professional development.
• Provide strategic guidance, support and coaching to a team of Global C&I Leads on senior stakeholder management, partnership development and problem-solving.
• Conduct regular check-ins with C&I Leads to problem-solve topics of affiliate support, monitor progress on projects, provide feedback, and ensure alignment with established team and organisational goals and priorities.
• Facilitate the recruitment, hiring and onboarding of Global C&I team members ensuring a diverse and inclusive team that reflects Generation’s values and that is adequately resourced to provide high-quality services to our affiliates.
• Collaborate with other C&I leaders to oversee the professional development of all global C&I team members, by conceptualizing and facilitating training experiences.

Organizational improvement and knowledge management

• Lead efforts to continuously improve the C&I team's processes, tools, and systems, in collaboration with other Directors and the Chief of Learning.
• Collaborate with Generation’s senior leadership to design and drive organization’s strategic shifts, including re-envisioning team structures, and roles and responsibilities as well as clarifying ways of working.
• Foster a culture of innovation and continuous improvement within the C&I team, encouraging the sharing of best practices.
• Provide insightful and actionable feedback and reporting to senior leadership on the effectiveness of our support services and their impact on our learners and partners.
• Analyze team and organizational performance metrics and identify opportunities for improvement, leveraging data to drive decision-making.
• Oversee the global sharing of best practices in learning and teaching across regions and teams, including proposing innovative ways to deliver programs and solve implementation challenges.
• Contribute to the hiring, onboarding and ongoing professional development of the country C&I leaders and their senior teams.

Required Experience:

• Bachelor’s degree in a relevant educational area, Master’s degree preferred.
• Minimum of 10 years instructional design experience, including multi-week programs, based on needs analysis and active, practice-based learning experiences.
• Minimum of 5 years setting up and leading high-performing teams
• Minimum of 5 years of experience in instructional leadership
• Excellent communication collaboration, and interpersonal skills, with a demonstrated ability to build and manage relationships with senior stakeholders within complex organizational structures and partnerships.
• Strong project management skills, managing many stakeholders and workflows on a tight timeline, while maintaining high quality standards.
• Strong knowledge of adult learning theory, curriculum development principles, and instructional design best practices.
• Strong analytical and problem-solving skills, with an ability to use data to inform decision-making and to identify opportunities for program improvement.

Preferred experience:

• Experience teaching and/or designing instructional content for adult learners from low-income, diverse communities.
• Experience teaching and/or designing instructional materials for populations from different cultures.
• Experience designing blended and fully online learning experiences.

Mindsets

• Excited by the idea of working in a fast-moving global environment. Demonstrated commitment to diversity, equity, and inclusion, and to ensuring that all learners have access to high-quality educational experiences.
• Proactive collaborator, willing to propose solutions and ideas to challenges based on expertise, debate their merits, and make final recommendations for curriculum design.
• Self-reflective and open to receiving and giving frequent feedback.
• A self-starter who can thrive in a remote work environment.

***Please apply with your English CV/resume, thank you***